CSAM - Problem when trying to associate another partner

[gabrielcastano]

Hello, we have a Collector working, we are trying to grant access to the account

When we go to the CSAM -- User Role Assigments -- Assign Role to user outside my company -- Submit -- Available Service Roles for Selected Users we can not select any option.

At the bottom it says "if the checkbox for the role is not selectable, it is because the user is not associated with an external company, or the user is not a reseller of any of your company's Smart Net Total Care contracts and cannot be registered for portal access"

What do we have to do?

Regards

[javier-osorio]

Hello Adias, how can I proceed? Is there an estimated time for this problem to be solved?

[TeamIBOS70148]

Have you simply tried incognito mode or Firefox in SAMT?  I've run into the same issue multiple times where the rolls weren't able to be selected and this fixed each time.

[gabrielcastano]

Hello TeamIBOS70148 thanks for your reply, yes, we tried it but it didn't help.

Regards.

[adias]

Hello Gabriel Please send the details of partner cco id and email and CR part id of the company to be assigned and DA CCO id again to ensure the details and I will as an exception open a case internally for you.

[gabrielcastano]

Hello Adias, thanks a lot, I am sending the details in a private message.

Regards.