CSPC registration Error

[danhed7400]

Hi

I am testing the Cisco Smart collector at one of our customers site. I need to register on the SmartNet total care portal http://www.cisco.com/web/smartservices/sntc.html, to access to collector

When I try to add a contract as required so that I can get access to the portal i receive the error, even if the contract is added to my account.

ccoid: danhed7400

[asingadi]

Hi User,

Could you please share me the Contract Number or Serial Number for further troubleshooting.

Thanks,
Anusha.

[tfitch]

Hi Anusha,

I worked with Dan on this issue. The error was caused because a partner CCO user ID was being used to set up an end customer entity in SNTC. The Discussion is closed.

Regards, Tim

[mkamango@cisco.com]

Hello,

I have a customer who is facing the same challenges as this with regards to the registration. Kindly advise on how to proceed with the collector registration.

[jofrumki]

Please use the Internal Tech Zone Discussion Board for employee requests.