Custom Inventory Field Deselection - Multi deselect

[John.Williams]

From a quality of life perspective on the UI for Smart Net Total Care it would be ideal to be able to deselect multiple fields. I enabled all fields in a single drop down and performed an export to explore my data and then wanted to deselect the additional fields to return the field listing to the previous setting. During deselect I can only deselect one field and then I am forced to re-open the filed list and deselect the next field.

[kaptanej]

Hi John , 

I am in-charge of this post and I will be assisting you on the issue . Please provide us the following details in Private message (PM )so that we can proceed further on the issue : 

• Customer Name 
• Customer Email Address 
• Account Name 

Thanks & Regards, 

Kapil Taneja 

[John.Williams]

This may be a "scale" issue. I added a filter to reduce the result set to a single serial number and then was able to remove fields from the field list by deselecting multiple fields without the dialog box closing.

[kaptanej · Accepted solution]

Hi John , 

Here is the resolution summary that we provided on the issue : 

• Customer cannot deselect multiple fields in the custom Inventory .
• Customer was asked for the webex session so that we can troubleshoot on the issue .
• Customer has been educated about the setting the screen resolution .
• Customer can now deselect multiple fields at a time .
• Customer has given the confirmation for the issue has been resolved .
• Customer has given the confirmation for the case closure.
• Hence , proceeding with the case closure .

Thanks & Regards, 

Kapil Taneja