From a quality of life perspective on the UI for Smart Net Total Care it would be ideal to be able to deselect multiple fields. I enabled all fields in a single drop down and performed an export to explore my data and then wanted to deselect the additional fields to return the field listing to the previous setting. During deselect I can only deselect one field and then I am forced to re-open the filed list and deselect the next field.
I am in-charge of this post and I will be assisting you on the issue . Please provide us the following details in Private message (PM )so that we can proceed further on the issue :
This may be a "scale" issue. I added a filter to reduce the result set to a single serial number and then was able to remove fields from the field list by deselecting multiple fields without the dialog box closing.
Here is the resolution summary that we provided on the issue :
Customer cannot deselect multiple fields in the custom Inventory .
Customer was asked for the webex session so that we can troubleshoot on the issue .
Customer has been educated about the setting the screen resolution .
Customer can now deselect multiple fields at a time .
Customer has given the confirmation for the issue has been resolved .
Customer has given the confirmation for the case closure.
Hence , proceeding with the case closure .
Thanks & Regards,
Kapil Taneja
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:
