Customer Admin User role

[SteveBahr11]

Hello-

I am the DA for our company and I have been told by an engineer that I need to add the Customer Admin role to my profile to be able to access the Customer Portal (which at this point in time I am unable to do).  I have tried to follow the steps to do this, however I receive the message: 

No available roles to assign to users

Screenshot is attached.

Any suggestions are appreciated!

[npicard]

Steve,

Was your DA access set up as part of self-onboarding for SNTC, and if so, when was this done?

[SteveBahr11]

Yes and it's been completed since 12/24/2015.

[npicard]

Hi Steve,

In reviewing your profile, it appears you are a Cisco Channel partner. Are you trying to get access to your own instance of SNTC or trying to get access to one or more of your customers' instances?

I am assuming it is the latter, as I do not see an instance in the SNTC portal for your company. If this is the case, you and any of your staff who need access to your customers' instances only need to be set up in your CSAM account (Associated to your company) so you are available as users in the tool.

Once you (or other users in your company) are associated to your company, they become available for your customer to pull. You would provide your customer your CCO ID (Cisco.com ID) and email address, and they can then give you access as an external user for their instance. They can assign you either CBR User or CBR Admin role, at their discretion. This is done is the User Role Assignments tab, under Add External Users.

[SteveBahr11]

We have a customer that is having issues getting us assigned to the DA.  So we decided to lab it in-house to find out where the issue is that they're having.  For the request mentioned above, it is "our" instance of SNTC that I'm trying to get access to.  

I have been told that I just need to go into https://tools.cisco.com/CDCEB/ and add myself as an Admin user role.  However when I try to do this I get the message that says "No roles are available".  

[Pamela Ghosh]

Hello Steve ,

I am internally working with dependency team to take required action on the issue reported , I will get back to you once I have update I have checked your access at present you are the active  DA for the company , Please allow me some time to respond you appropriately .

Thank you,

Pamela

[Pamela Ghosh]

Hello Steve ,

Could you please check the access with the tool , you have been assigned to DA for your account .

Regards

Pamela

[SteveBahr11]

I've been the DA for our company since December.  The issue is we have a client that's trying to get this configured and was having issues, so we decided to lab it in-house.  I wasn't getting access to the Smart Services portal.  I wasn't able to assign myself as a Customer Admin.  Now however I have access to the portal, I finished the installation of the collector, however it's not showing up in the portal.  I finished the installation Friday around 1pm PST and still don't see anything in our portal.  I only chose (2) devices to start out with so it wouldn't take a long time to get it to populate, however as I said nothing is showing up in our portal.  I tried to register the CSP again, but it says that I already have one registered under the same name/etc.  Any help with why it's not showing up in the portal is greatly appreciated.  

[SteveBahr11]

I have also tried importing my data under the Get Started section using CSV format.  I removed the top two lines as required but get an unknown error.  

[asingadi]

Hi Steve,

we can see there are multiple upload initiated for this EC frequently

For example we got 3 collector uploads,4 File imports in a day.

we will suggest not to push multiple uploads for the same EC within a short period ,  it will take some time for upload to get processed.since we have multiple upload for same company. Internally we will monitor your upload we will provide you the update once upload successfully completed.

Thank,

Anusha

[SteveBahr11]

Anusha:

You see (4) file imports because each time I tried to import I received an error that has no indication of what was wrong, or what needed to be fixed.  So I attempted the upload again.  I also tried changing devices in my import to see if that made a difference.  Without reason as to why it's failing, it's impossible for me to know what needed to be done differently,  which now it appears as if it imported fine since you see it.  That raises the question, why did the site say there was an error as indicated on my screenshot.  

Also there were (3) attempts to upload my data since there is again zero indication that it completed successfully.   According to the installation guide posted on the forums I should be able to see the upload process immediately upon completion on the portal.  Since this was not the case I tried again to see if there was a step missed.  After giving it almost 96 hours to populate on the portal I tried again with a different set of devices to see if this would make a difference.  It did not.

[asingadi]

Hi Steve ,

I understand your feelings , at same time we have other upload which are processing in our system for other companies . so , please allow our system to process your  file , it may take some time . once it will get processed successfully i will let you know.

If required we will  request for new upload.

Thanks,

Anusha.

[asingadi]

Hi Steve,

Can you please push a new upload using File Import option we will  monitor this upload from our end.

please  try to use  mozilla/chrome browser and clear your browser's cache and cookies before pushing the upload.

Thanks,

Anusha.

[SteveBahr11 · Accepted solution]

I used FF with completely cleared cache and cookies.  Still receiving the same import error.  

[asingadi · Accepted solution]

Hi Steve,

You are facing  this issue because of missing mandatory fields: Hostname in the CSV file .

Please go through this PDF  it will help you to understanding overview of the CSV file import capability and how to use CSV file import.

https://supportforums.cisco.com/sites/default/files/sntc-file-import-3.x-app-note-072315-final.pdf

Thanks,

Anusha.