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Customer Getting the Smartcare Portal Instead of Total Care.

Smartnet
Beginner
Beginner

Hi, I have a customer that has signed up for the Total Care Portal but is getting the Smartcare portal instead. There is no way to back out of it, nor is there a way to access the Total Care Portal. Please assist in removing the Smartcare Portal and such so they may have access to Total Care, thank you. n f ib

1 Accepted Solution

Accepted Solutions

Suchita Shewale
Cisco Employee
Cisco Employee

Hi There,

 

Can you private message me the userid of customer for further review?

 

Regards

Suchita

View solution in original post

1 Reply 1

Suchita Shewale
Cisco Employee
Cisco Employee

Hi There,

 

Can you private message me the userid of customer for further review?

 

Regards

Suchita