Solved: Resolution time for CON-SSSNT

subratabiswas1 · ‎02-13-2020

Hi,

Please inform what will be the resolution time for "CON-SSSNT-WSC385SE".

Also please inform what will be the exact support service for the following requirement. "Comprehensive OEM support (including installation and deployment) and maximum 24 hrs. problem/issue resolution." Switch part code is WS-C3850-12S-E.

Thank you in advance for your help.

With regards,

Subrata

tnewell · ‎02-24-2020

Subrata -

CON-SSSNT is a Solution Support contract and provides accelerated response time of 30 minutes for Sev1/2 compared to Smart Net Total Care (SNTC) 60 minutes for Sev1/2. It isn't possible to determine or published a resolution time metric as every case/issue is different.

For onsite support when a RMA's device is installed at a customer site, there are onsite support options. For Solution Support the SKU is CON-SSCS-WSC385SE for SNTC it is CON-OS-WSC385SE. However these services are not associated with the initial device deployment or installation. They are only for replacement of RMA devices.

Hope this helps,

Teresa

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