05-02-2018 11:21 AM - edited 03-12-2019 07:47 AM
After running our discover and collecting data. The inventory/data uploaded does not match the inventory that shows in SNTC Portal. Any ideas?
Solved! Go to Solution.
05-03-2018 12:14 PM
05-03-2018 01:02 PM
I ran the SNTC collection profile and it seems to have uploaded alot more data.
05-02-2018 01:10 PM
Hey Russell,
Can you please share some more details about the data mismatch that you see - is it related to incorrect device information, anything wrong with serial number or is the device missing altogether?
May be some screenshots or device details IP address/Serial Number will help with investigation.
Regards,
Suchita
05-03-2018 07:22 AM
We have 43 devices that I have collected data from and tried to upload but in the portal it only shows 8 devices.
05-03-2018 07:27 AM
Please send the details of missing devices such as IP address, serial number.
You may send this information via private message.
05-03-2018 09:44 AM
05-03-2018 09:52 AM
Re-ran the collection this morning before trying the upload again.
05-03-2018 10:01 AM
05-03-2018 11:02 AM
UPLOAD COMPLETE:
"Phase Name" "Phase Status" "Message"
"INITIALIZING" "SUCCESSFUL" ""
"SELECTING_DEVICES" "SUCCESSFUL" "43 devices selected"
"SEGMENTING" "SUCCESSFUL" ""
"EXPORTING" "SUCCESSFUL" "transport-inventory-1525370464712.zip"
"UPLOADING (CSP0009034436)" "SUCCESSFUL" "SUCCESS"
"CLEANING_UP" "SUCCESSFUL" "
CSP0009034436: SUCCESS"
05-03-2018 11:15 AM
This just doesn't make any sense. I see the upload job under My Reports, Upload Processing Reports, and today's upload job. In the report there are alot of "not collected" IP's but when I look at the IP in the collector and review latest collected data...it's all there.
05-03-2018 12:14 PM
05-03-2018 01:02 PM
I ran the SNTC collection profile and it seems to have uploaded alot more data.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: