Device Import using Solarwinds Collector not connecting to SNTC Portal

[todd haines]

I recently ran a report to upload our devices to the SNTC portal but nothing is showing up. I am showing on our NCM that the report is being processed by Cisco. How long does this typically take? I am going on 24 hrs with nothing showing up in our portal. 

[todd haines]

I also do not see this upload showing up in my portal under upload processing. 

[jumin]

Hey todd haines,

What CCO ID are you using on the NCM Connector and what is the company name as listed on SNTC Portal?  You can private message me this info via hovering over my username and selecting Send Message.

Thanks,

Justin

[todd haines]

Justin
Just messaged you the info

Thanks
Todd

[jumin]

Hey Todd,

Will respond via PM.

Thanks,
Justin

[jumin · Accepted solution]

Hey Todd,

Per our conversation via PM, the upload from the NCM Connector should now be visible on the portal.  Please click on the pencil icon on the top of the left dashboard and select inventory name 'Solarwinds_Default'.

Thanks,
Justin

[todd haines]

Justin
Once I changed the inventory name, never thought to do this, my inventory showed. Thank you very much for your help.

Todd

[todd haines]

Thanks Justin. That was the issue. Now I see all 3k devices on my network.