05-14-2020 03:52 PM
Hi,
I'm trying to upgrade the CSPC but I get an error during the downloading. Could you help me to resolve the problem?
admin# show version
Build-name : Collection Platform Software 2.8.1
Version : sp-30.1.1-0-0-lnx64
admin# show download
Version : sp-30.0.4-2-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-2-0-lnx64-package.zip
Status : Downloaded
Start Time : Oct/08/50421 12:03:25
End Time : Jun/14/2018 09:49:55
Reason For Failure : -
Version : sp-30.0.4-3-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-3-0-lnx64-package.zip
Status : Downloaded
Start Time : Jan/11/50649 07:23:10
End Time : Sep/05/2018 10:21:48
Reason For Failure : -
Version : sp-30.1.1-0-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.1.1-0-0-lnx64-package.zip
Status : Downloaded
Start Time : Feb/12/2019 13:32:17
End Time : Feb/12/2019 14:12:17
Reason For Failure : -
Version : sp-30.1.1-8-0-lnx64
Download Location :
Status : Download-failed
Start Time : May/06/2020 11:46:26
End Time : May/06/2020 11:49:32
Reason For Failure : File could not be located on the server.
Thanks,
06-10-2020 06:59 AM - edited 06-10-2020 07:00 AM
Similar issue here, have only been able to upgrade 1 CSPC to 2.8.1.8. think its a Cisco issue.
I also attempted trough the upgrade command.
admin# upgrade
Version Description
-------------------------------------------------------
sp-30.1.1-8-0-lnx64 Collector patch to upgrade to CSPC 2.8.1.8.
Download and apply of a package can take a while.
It is recommended to schedule the upgrade.
Do you want to continue [y|n] ?y
Please enter the version to upgrade :sp-30.1.1-8-0-lnx64
Do you want to continue with download and apply [y|n] ?y
Connection to Software Download Server will use User Id 'Sensitive Removed'.
In order to download software, please indicate that you have read and agree
to be bound by the Cisco End User License Agreement which can be viewed at
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html
Accept License Agreement (y|n)? y
Attempting to download the requested package.....sp-30.1.1-8-0-lnx64
Download of package has been initated.
execute % Error occured while executing command
admin#
09-08-2020 07:57 PM
Same problems too. I also tried from CLI:
admin# download sp-30.1.1-8-0-lnx64
Attempting to download the requested package.....sp-30.1.1-8-0-lnx64
Download of package has been initated.
admin# sh download
Version : sp-30.1.1-8-0-lnx64
Download Location :
Status : Download-failed
Start Time : Sep/09/2020 14:10:20
End Time : Sep/09/2020 14:28:25
Reason For Failure : File could not be located on the server.
The collector is connected to Cisco server :
admin# show server-connection
Connection with server for Software Updates is currently enabled.
CCO Id : jvujcich
Appliance ID : CSP0009039650
Enabled date : 09 Sep 2020 13:27:57 NZST
And the collector can find the file:
admin# check update
Patch versions
------------------------------------------------------
Version Number: sp-30.1.1-8-0-lnx64
Description: Collector patch to upgrade to CSPC 2.8.1.8.
Required Versions: sp-30.1.1-4-0-lnx64
Optimal JeOS: jeos-30.1.1-8-lnx64
Reboot Needed: No
Restart Needed: No
Package Size: 267101327 bytes
Contents:
Component Name: Rules Pack
Version: 4.10
Description: 4.10
Component Name: CSPC Base
Version: 2.8.1.8
Description: CSPC Base2.8.1.8
Installable: Yes
Please help, i need to get this working for my client, and its never an easy upgrade on these things..
09-09-2020 08:52 AM - edited 09-09-2020 09:09 AM
If you have access to the 'collectorlogin' and 'root' CLI accounts, please confirm the contents of the following directory to determine if the file is already present (if so, attempt to remove it):
/opt/LCM/tmp/downloads/
Then, attempt to download the patch again via the LCM upgrade mechanism from the 'admin' CLI account.
Depending on your current CSPC Version, you may be able to download, transfer, and apply the 2.8.1.7 patch manually first:
https://software.cisco.com/download/home/286312935/type/286312958/release/2.8.1.7
Transfer this to the CSPC via FTP/SCP using the 'collectorlogin' credentials and home directory. Then, place it in the above TMP download directory path. Attempt to apply it and ensure that it completes.
You may also try the 'upgrade' command from the admin CLI user. This should consolidate the software selection, download, and apply processes.
09-15-2020 09:12 PM
Thanks Justin,
But it managed to download okay in the end. I tried a few times later on in the evening and it downloaded without error eventually.
Maybe it kept timing out due to slow/bad connection ?? Not sure.
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