HiHow are new contracts added to the smartnet portal? I checked that the CCO user have access to the new contracts. I checked the contract on CCW-R. Everything fine. But the contracts does not show up in the portal. How are changes/modifications on c...
Forum Posts
Hi! We have a few CSPC instances that were used for NOS, that we want to keep using for SNTC. We have registered with SNTC and installed the certificate, and the data collection is working fine. However the data upload is failing. We have verified ...
I have a customer with a SMARTnet contract that started on April 4, 2021 and isn't showing up accurately in the SNTC portal. The CSPC Collector uploaded on April 11, 2021. I will provide customer name along with screen shots in a private message. Th...
Resolved! CSPC 2.8.0.1 Access denied to CLI admin
Hi,After 90 days I tried to change the admin, collectorlogin and root CLI password. I could change the collectorlogin and root password successfully.But when I tried to access the admin cli I got "Account locked due to 152 failed logins".Then from CL...
Unable to access adminshell after upgrade to 2.8.1.2 After receiving a notification for the security vulnerability in Cisco Bug ID CSCvo38510 I am having an issue after upgrading to 2.8.1.2 I first upgraded to 2.7.4.6 before upgrading to 2.8.1.2 ...
We requested client access token to access the CS-API inventory and customer API's. However, when we attempt to test the API in postman with the client ID and secret we receive a 403 forbidden response. We found this post that looked similar https:...
Resolved! Can't access SNTC portal
Hello,A couple of days ago I was granted access to SNTC, but I still can't access the portal, as I am being redirected to this page: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promoWhen trying to register for the SNTC portal, I am ...
Resolved! Access to customer SNTC portal
Hi,One of our customers has given me access to their SNTC portal, two days ago, But I dont see the customer in portal.Got this email from Cisco: You have been granted access to Cisco resources as CBR Admin for SNTC at ZYZ as of 9 Mar 2021 12:26:51 GM...
Resolved! SNTC Portal Upload in progress for days
Hi We're new to the SmartNet Portal. We've got an upload process which is in progress since more than 3 days. Is that normal? Is there a way to cancel the job or to see what is causing the problem? Kind regardsDani
Spun up a new CSPC collector on v2.9 and tried to upgrade/update it to newest release 2.9.0.1. It is stuck in "Apply-in-progress". In Troubleshooting guide this is what should be done: Apply-in-progress Hunged Note: Sometimes LCM upgrade may contin...
Have a customer trying to grant us CBR access and is getting the attached error. Both his ID and our ID are associated to all of their contracts. Will provide details in PM
I am looking for end of security/vulnerability date information for my devices in SNTC, could you please let me know how to generate report with this information or any cisco tool which provides us with this information?
Hello, I am having issues with retrieving inventory details on Cisco SmartNet for my org. It states access denied. I read around that there could be sync issues with my management roles and the API platform at Mulesoft. Could someone please look at m...
Resolved! Collector deactivation failed
Trying to delete old collector entitlement and getting error. Tried different browsers. Is this a bug we are hitting? Collector deactivation failed. Please try again. If the issue persists, find help in the community.
Hello, I am unable to generate a new CSP-C entitlement in my company's SNTC portal. This is needed to generate a new certificate and register a new CSPC collector; We installed version 2.9 on a new server.
