Spun up a new CSPC collector on v2.9 and tried to upgrade/update it to newest release 2.9.0.1. It is stuck in "Apply-in-progress". In Troubleshooting guide this is what should be done: Apply-in-progress Hunged Note: Sometimes LCM upgrade may contin...
Forum Posts
Have a customer trying to grant us CBR access and is getting the attached error. Both his ID and our ID are associated to all of their contracts. Will provide details in PM
I am looking for end of security/vulnerability date information for my devices in SNTC, could you please let me know how to generate report with this information or any cisco tool which provides us with this information?
Hello, I am having issues with retrieving inventory details on Cisco SmartNet for my org. It states access denied. I read around that there could be sync issues with my management roles and the API platform at Mulesoft. Could someone please look at m...
Resolved! Collector deactivation failed
Trying to delete old collector entitlement and getting error. Tried different browsers. Is this a bug we are hitting? Collector deactivation failed. Please try again. If the issue persists, find help in the community.
Hello, I am unable to generate a new CSP-C entitlement in my company's SNTC portal. This is needed to generate a new certificate and register a new CSPC collector; We installed version 2.9 on a new server.
Resolved! ASA 5506 Smartnet Solution
Hi, I bought a used ASA as a home appliance. I would also like to buy a Smartnet solution for this. Is that still possible? unfortunately I don't have an existing service contract. Does that means that is no longer possible? End of New Service Attach...
Is there a way to install VMWare tools on the collector? I've deployed the following: sntc-cspc2.5.2.1-OVF10.ova I've set VMWare to "check and upgrade tools during power on", but that doesn't seem to work. I'm being asked my my VMWare admin to ...
I'm trying to add a team member as an administrator to SNTC Portal and I get the error attached. "User is already associated to another location in your company's hierarchy" Has anyone seen this before?
Hi everyone!I'm a Delegated Admin in my Company. When I try to grant myself the API Developer role in CSAM console, I can't find any available service roles. What could be the reason? We want to use Services API.
I am trying to create regional segments. I've been able to create one segment but when I try to create another, I get this error: Failed to create the segment, try again later. If problem exist contact Cisco technical support I've tried this across ...
Hello Team, I would like to know if CSPC 2.9 version has software version or serial number data available for a Meraki device collection. Thanks!
Hi there, My customer needs to assign a new DA because the original DA left the company. I need help, please. Regards.
Hi, we have a CSCP version 2.8 the collection data is upload ok, but in the SNTC portal don´t show information about serial and coverage data(Chassis, Module), please can do a review, wating for comments. We can see the S/N in Cisco CSPC but not in t...
Hello Team. I have registered as a delegated Administrator for my company and need to generate the certificate for the CSPC, but when i try to login to services.cisco.com am getting the message "You do not currently have access to Smart Services Conn...
