04-11-2018 10:29 AM - edited 03-12-2019 07:44 AM
Can you validate what this description code means, "FAILED: SNAS validated data not available".
This reason code stems from items that were not recognized as a Cisco device based on the collected device information. I'm trying to determine if remedial action is required to get these items recognized.
Thanks.
Solved! Go to Solution.
04-11-2018 11:26 AM
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04-20-2018 05:37 AM
SNAS stands for Serial Number Assessment and it a part of the processing done by the SNTC Portal. The reason code populated in my case due to some of the chassis were VMs that's didn't have serial #s. The rest were IP Phones and Cisco is only able to collect (via SNMP) MAC Address directly and not a serial number, so they do a lookup to try and find the serial numbers within the Portal if available.
04-11-2018 10:59 AM
04-11-2018 11:26 AM
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04-19-2018 06:27 PM
I have the same issue with several devices. Was it determined what the reason is?
04-20-2018 05:37 AM
SNAS stands for Serial Number Assessment and it a part of the processing done by the SNTC Portal. The reason code populated in my case due to some of the chassis were VMs that's didn't have serial #s. The rest were IP Phones and Cisco is only able to collect (via SNMP) MAC Address directly and not a serial number, so they do a lookup to try and find the serial numbers within the Portal if available.
02-27-2019 07:40 AM
Hello, I have around 280 devices with that error message, but all of them are either cisco routers or switches. What could be the issue for that or is there anything I can do to fix that.
Thank you Alexander
02-27-2019 12:25 PM
Hi Alexander,
Please PM me your account and device details (IP/hostname, SN) and I can take a look.
Thanks,
Ye
07-31-2019 03:58 PM
Hi!
I am experimenting the same issue with 4 devices, could you provide me the accions to take for solve this issue please?
Regards.
08-01-2019 01:03 AM
Hi,
Please check on the collector under "Reports -> Inventory Collection Reports -> View Collected Data -> View Data ->
if you can find your device. In my case there were not there. What helped me to fix the issue in my case was to re-enter the SNMP Password and to rediscover the devices. Afterwards the problem was solved to me.
Hope it helps you as well.
Alex
06-16-2020 05:33 AM
06-16-2020 06:22 AM
Hi Maxim, do you have a Collection Profile and Upload Profile configued?
Regards, Alex
06-17-2020 05:23 AM
Hi Alex,
Yes, both profiles have been configured by the Cisco engineer as part of the deployment.
I can see, that some devices are getting uploaded correctly to the portal and I can see the required information, e.g. PID and Service Contract.
Regards,
Maxim
06-18-2020 12:02 AM
OK great. When you get and see just part of your equipment on the SNTC portal, verify if SNMP credentials are correct during the discovery and that all your equipment you expect to see in under managed devices. That has fixed the issue for me.
06-18-2020 03:35 AM
Hi Alexander,
I have verified the SNMP credentials multiple times, devices are showing as "managed" and I can see PID and all the details in the on-site collector.
Regards,
Maxim
06-19-2020 01:21 AM
Then I guess somebody from Cisco needs to take a look what they see in the background.
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