Smart Net Total Care Portal and Collector Discussions

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SNTC duplicating serials, one with expired contract info and one with new

Have an issue with a customer where their custom inventory reports are showing duplicate serials for a ton of devices.  Most of them had coverage expired at end of June and we moved them to a new master contract.  The report shows them twice, once wi...

JSM92 by Beginner
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  • 1 replies
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SNTC Portal SNTC Portal is not showing all the inventory details.

Hi Team, We have installed this Common service platform colletor 2.7 with smartnet contract;  we tried to fetch the inventory o fthe devices but it is just showing only one device serial no rather than all other modules serial no. we are in critical ...

Resolved! Service coverage in case of change of country

Hi Team,    I have query from a Partner below:"If I brought all my company's AP service at RPC ,Will the service cover the AP which is brought and located at Korea or Hong Kong?"The AP will come from China . I'm having trouble finding a document that...

mayjose by Cisco Employee
  • 530 Views
  • 1 replies
  • 0 Helpful votes