Hi Community, I am trying to replace the existing SE certificate with a SNTC certificate in my Collector. I could not use the "Replace" option, so I added the SNTC Certificate and then Deleted the SE Certificated. The only certificate now is the SNTC...
Hello CISCO Community, A pleasure to greet you, my name Rodolfo Hernández I am Collector Specialist at *** Internacional, this is to make a query about the telemetry portal for a client of ours from the region of Honduras the company name is Sherwin ...
Hi Team, I have question regarding last SMARTNet price change announcment. Maybe someone will help me on the concerns. https://www.cisco.com/c/en/us/partners/price-changes/services.html Can you explain the mean for "SNC" services ? Are they are group...
Buenas tardes, el día de ayer realicé el registro para el SNTC, luego he recibido un correo con el link (https://tools.cisco.com/smartservices) para acceder al portal SNTC, pero al ingresar recibo el error 404 Not Found y hasta el momento no puedo ac...
Hi, When i try assign a partner the access the portal SNTC by Cisco Services Access Management tool (CSAM) a error message ID 99745 appear for me. What the problem? I have tried yesterday and today many time but not sucess. I need a help. Regards,
I have been granted CBR Admin access to a client's Smart Net Total Care Account, however when I log in I only see the Smart Net Total Care 3x option in the upper left of the screen. This appears to be unavailable, and from what I can tell, there shou...
Hello Team,We are having some error messages such as `Status Revalidate´ in CSAM when registering the Cisco ID of the partner under External Roles and Administrators. Could you please provide support?
Hi,I have a problem generating a certificate in portal services of the cisco.In the left pane, I select Library --> Administration --> All Collectors, but nothing appears. I've been trying for several days.Thank you,Achiles.
Hi,What is the procedure for us to update the address of an SNTC contract?Thank you,Achiles.
Hi Cisco, After collecting information and upload for the two ways ( Upload and Import ) the information of Serial Numbers is not displayed. How we can solve it? Regards, Maurilio
Team customer request Account last week and we still not seeing the onboarding on services.cisco.com Customer name not showing up in services.cisco.com Please help, urgent
Hello,Find attached picture that i am having when i am associating my Cisco Id and email when i am assigning Role to User Outside of My Company.Could you let me know why is this problem happening and what should be done to resolved this process.Regar...
Hello, we did a recent and successful upload today but under the Upload Processing, we cannot see the latest upload.
Hi,what is the difference for support (and TAC processing), between these variants (SNT support all for ASR1001-X):1. one ASR has only CON-SNT-ASR1001X2. one ASR has CON-SNT-ASR1001X + CON-SNT-SLASR1IK (and additional cost) Thanks in advance.
Is there a detailed description of Smart Net Total Care without RMA (CON-SW service) ?The Datasheet (https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/smart-net-total-care/datasheet-c78-735459.html) has just a short descripti...
