FAILED: SNAS validated data not available

[Craig Cummings]

Can you validate what this description code means, "FAILED: SNAS validated data not available". 

This reason code stems from items that were not recognized as a Cisco device based on the collected device information.  I'm trying to determine if remedial action is required to get these items recognized.

Thanks.

[Maxim Abramov]

Thanks Alexander,

Yes, I am awaiting response from the Cisco engineer atm and was hoping one of them will notice my post.
Thanks for the effort :)

Regards,
Maxim

[Thelmo]

Hello, did you get response for this issue?

Have you try to upload inventory manually?

[Maxim Abramov]

Hi,

I have just tried to upload and got the error messages "duplicating entries" and the whole screen stuck :( so I had to refresh the screen and all errors were gone after. Need to read a bit in documentation, might need to delete all the entries and upload again, if possible.

Regards,

Maxim

[Thelmo]

hi,
i have found this post about enabling the serial number duplicate check on the collector.

https://community.cisco.com/t5/smart-net-total-care-portal-and/cspc-colletor-does-not-get-serial-number/td-p/3194878