Help! Cannot assign CBR admin

[Added Solucoes]

Hi,

Customer account (DA) is logged on CSAM and trying to add my account company as CBR admin, but cannot, because account is not found or not match.

You can find more details on attached screencaps.

Can you help me, please?

Thanks in advance.

Luciano.

[CC Cisco]

Hi Luciano,

To further review, please share with me the following:


* End Customer name, CCO ID,
* Partner name, CCO ID
* Contract number that ties the two
* Screenshot showing error received when trying to perform the action.

Regards.

[Added Solucoes]

Hi,
End customer name, CCO ID: K***
Partner name, CCO ID: Added, sma***
Contract number that ties two: 201***
You can find screenshot attached.

Thanks in advance.

*** Text has been masked to preserve data privacy.  Please provide personally identifiable information via private message, and only at the request of our experts. Thank you!

[CC Cisco]

Hi Luciano,

I need further details. I've sent you a private message.

[Added Solucoes]

Could you show me what specific information that reports that contract is not common between customer and my organization?
Listed below all SNT contract numbers for specific customer:
201***
201***
Thanks in advance.

*** Text has been masked to preserve data privacy.  Please provide personally identifiable information via private message. Thank you!

[CC Cisco]

Hello, thanks for the additional details.

Based on these, I reviewed and it looks like they should be able to add you as a CBR.
What errors exactly are being received?

Share any screenshots with errors.

Regards.

[Added Solucoes]

It seems the CCO ID of my organization is not recognized.


You can find screencap attached .



Thanks.

[Cheri Fairbrother]

Hi,

Please add the referenced screenshot and be sure to mask any personally identifiable information,
Thanks!
Cheri

[Added Solucoes]

The screenshot was attached to message thas was sent early.
It is necessary to attach screenshot on forum page?

[Added Solucoes]

You can find error message attached.

Thanks.

[CC Cisco]

This error might have been intermittent. I've validated that the CCO ID and email addresses are valid.
Go ahead and try one more time.

[Added Solucoes]

Hi,

Tried again and the problem persists.

It seems like it is a portal error, but since I had not error, is difficult to figure out the possible error cause.

[Added Solucoes]

Now customer is not able to access CSAM portal due to an error message.

You can find the error message attached on this post.

Thnaks in advance.

[CC Cisco]

Are they able to access any other Cisco pages?
Here are some things to try:

1. clear browser cache and cookies
2. make sure to access CSAM tool using this URL: cdceb-prod.cloudapps.cisco.com/csam/
3. make sure the usernames entered are accurate and share any screenshots if errors are encountered. The CCOs are valid and therefore should be able to be added.

Regards.

[Added Solucoes]

After execute the procedures that told me the problem persists and I got an error message.

Same error message acessing SNTC Portal and CSAM Portal with customer login.

At.