02-25-2016 08:45 AM
I am able to obtain the information for the pubcm in our environment, I am unable to collect any neighbor information from them.
I have tried all possible scans that I am aware of with no avail on phone information. I know that Smart Net does not collect VoIP phone information via IP, but is there a way to get it through scanning CM box or some other way?
Solved! Go to Solution.
02-25-2016 09:31 AM
Hi Dennis,
If you manage the call manager, then the phones will be collected during the inventory, but will never display in the CSPC managed device list or graphs. You will be able to see the phones on the SNTC portal once the data has been uploaded.
Thanks,
Lynden
02-25-2016 09:18 AM
It's matter of CSPC, not the ATA.
Common Services Platform Collector questions belong to Smart Net Total Care
I has moved your question to it.
02-26-2016 11:16 AM
02-25-2016 09:31 AM
Hi Dennis,
If you manage the call manager, then the phones will be collected during the inventory, but will never display in the CSPC managed device list or graphs. You will be able to see the phones on the SNTC portal once the data has been uploaded.
Thanks,
Lynden
02-25-2016 10:10 AM
02-25-2016 10:14 AM
Have the VoIP tech enable SNMP on the CM and give you the SNMP read only string. Configure that string in the collector by going to Settings > Device Credentials. Then scan the CM IP address by going to Management > Discover and Manage Devices > Discover by Known IP
You might have to work with the VoIP tech to find an SNMP configuration that work for your purposes.
Thanks,
Lynden
02-26-2016 10:48 AM
02-26-2016 10:59 AM
Can we get more specific and have you walk the ccmPhoneTable (1.3.6.1.4.1.9.9.156.1.2.1)?
02-26-2016 11:18 AM
02-26-2016 11:26 AM
Oh good. Now we're getting somewhere :-)
Can you try to walk: .1.3.6.1.4.1.9.9
If that works, try: .1.3.6.1.4.1.9.9.156
If the latter fails, then the Cisco Call manager SNMP service is not activated. SNMP may be enabled, but not this service.
I believe the activation steps should be:
I'm not sure which version of CUCM you have, but here is a reference: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/managed_services/ManagedServices.pdf
02-26-2016 12:20 PM
Cisco Call Mgr. SNMP Service is enabled.
We can walk up to 1.3.6.1.4.1.9.9.156, 1.3.6.1.4.1.9.9.156.1 but once we add the .2 it fails.
Even more confused LOL
02-26-2016 12:25 PM
It might be best for you to open a TAC case for that issue so they can troubleshoot with you. The CSPC needs to be able to see 9.156.1.2 MIB Tree to get to the PhoneTable.
02-26-2016 12:29 PM
Will do, Thanks for you help and time Chris. I appreciate it.
03-22-2016 07:35 AM
Hi Dennis,
Were you able to get your issue with the phones resolved? For the benefit of the forum, if you could include the fix here I think it would help a lot of people. If you're still working on it, let me know the case number and I'll follow up.
Thanks,
Lynden
03-22-2016 07:50 AM
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