How to discover Cisco Phone and WLAN Access Points with Collector ?

[csedlmeier]

Hello Community !

I was starting to install Cisco Collector for Smart Net Total Care last week. The collector is up and running and with nice videos it was easy to already discover some access switches in my network. I also could discover WLAN controller and Cisco Call Manager, CUPS and Cisco Unity. I did with my SNMP RO credentials and setup discovery by CDP (2 hops).

But I cannot discover our Cisco phones nor Access points ? How is this done. ?

Thanks in advanced.

Christian

[csedlmeier]

I think I found the solution:

If a device does not respond to SNMP then it cannot be discovered. For example, IP phones are not capable of responding to SNMP, thus they cannot communicate directly with Smart Net Total Care. Data on IP phones can be collected from the Cisco Unified Communications Manager

to which they are registered.

In a similar manner, information from wireless access points is provided through the wireless LAN controller that is managing them.

https://www.cisco.com/c/dam/en/us/td/docs/net_mgmt/inventory_and_reporting/SNTC-Discovery-App-Note.pdf

Does it mean if I the inventory run then collector login to Call Manager with SNMP and informations of all phones or do I need ssh login for Call Manager too ?

[Chris Camplejohn]

For IP Phones, just need CUCM in the CSPC seedfile list with SNMP RO (Ensure that CM SNMP Service is enabled on the CUCM).  Similar for LWAP, just need WLC in the seedfile with SNMP RO.  SSH credentials are helpful to still have in a variety of cases, as we'll collect additional show commands to augment the SNMP data.

[csedlmeier]

Ok thanks for help !

[Chris Camplejohn]

Let us know if that worked for you and you are successful.

[csedlmeier]

I did a discover and then Inventory yesterday evening and for me it went fine because I could see many devices inventoried. Then I did an manual upload and could see upload status was successful. Today morning I take a look in the portal but could not see any data. How long does it take to see any data in the portal ?

[Lynden Price]

On the portal could you go to Library > Administration > Upload Processing and see if the upload is there yet and what state it is in?

Thanks,

Lynden

[csedlmeier]

Where should I see "Upload Processing" ?

In mean time I had some E-Mails with an Cisco contact and they told me the upload is at status "processing". I was expecting it will be done in some hours. But I got information that this may take 1-7 days ?

[Lynden Price]

It looks like you aren't allowed to see the upload processing based on your user role. You'll need to speak to your delegated administrator for access the necessary access, or have them check it for you.