Smart Net Total Care Portal and Collector Discussions

We have had Total Care for about 9 months now and the inventory doe shave most of our equipment, but I am also still missing a number of devices that share the same credentials as the other devices, but are not included in the inventory. I have other...

I'm ex-Cisco.  I remember when we sold SMARTnet long ago, if the customer purchased SMARTnet with their new product, they got 15 months of the support for the price of 12.  SMARTnet replaced the 90 day warranty period so that the attach-rate would in...

Hello, i have question about the following links:https://software.cisco.com/download/release.html?mdfid=283114009&flowid=17761&softwareid=283308676&release=Collector%20Server&relind=AVAILABLE&rellifecycle=&reltype=latesthttps://software.cisco.com/dow...

Hello,A question came up in a portal training today with respect to the Warranty information in the Library>Custom Inventory view. For several devices, the portal returned "Not Available" in the Warranty field. What does this mean?Thanks!

We have three contracts that are all listed as SNT-SNTC which I take to mean Smartnet and Smart Net Total Care.   We had a conference call with our vendor and Cisco that essentially wanted to sell us the installation of a local device virtual applian...

Does SmartNet coverage of Cisco Nexus 5500 switch also cover the GEM modules or do I have to order some kind of different SmartNet coverage that would cover RMA for a GEM ?

Hello,For how a long an expired contract will be visible in the SNTC 3.X portal? regards,

Hello,I have recently downloaded the OVA image for the collector.  It is requesting an entitlement license.  I've pieced together it needs to be registerd at the portal, which I managed to supply all the required fields except for Collector Serial Nu...

Hello SNTC portal experts;I have a customer who has a couple of questions regarding the Inventory Insights> Duplicates view:1) How will devices that were uploaded manually via CSV and then subsequentlyHow will devices that were uploaded manually via ...

All, I am attempting to upload my report to the portal and it is failing every time. This is making it extremely frustrating as I am following the instructions provided. Can someone please provide some assistance. Thank you Gregory Payne

Hi All,When I look at the EoX alerts for hardware I see Nexus listed however, these LDoS are not showing up on any inventory reports. Is there something wrong here? The other platforms seems to be working. Regards,Graham

Hello,I'm new to Cisco product and I want to purchase a service to get access to support / IOS update / Firmware update. I understood that I need a SmartNet subscription to get that.I've bought a Cisco 1921 ISR G2 w/ IPbase. Recently I've bought a EH...

All, We are trying to get a collector installed at a site where we are performing a CISCO funded Network Assessment. The client is running into major difficulties trying to register on the portal. Even though all contracts are associated with his CCO...

Hi all, would you mind to enlighted me, if I'm about to replace a cisco router that purchased with smartnet total care (A), with new router (B), could this new router (B) inherit the smartnet ? Thank you  

Hi all,Just wondering if anyone lately ordered a Smartnet contract, I put my order through my reseller and it's been a week I haven't received anything from Cisco yet, my last purchase only took 2 days for my other switch.thanks,carlo