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07-27-2020 11:40 PM - edited 07-28-2020 01:49 AM
Hi, I set up a new instance of the Cisco CSP collector 2.8. Initially I have uploaded devices data with out serial numbers. Due to this I am unable to fetch covered/not covered information from the portal and later I have uploaded and tried to get new collected devices data with serial numbers. But still I can see old devices data in the SNTC.
Also please let me know, for example I had already uploaded 100 devices data to the portal and if I want to add few more devices I can add with out TAC support, right ? Please clarify me..
Does anyone have any suggestions?
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07-29-2020 07:38 AM
Device Unreachable or Incorrect SNMP Credentials.]]></DiscoveryMessage>
When using the 'Manage by IP Address' option within the Discovery job, the device IP gets added to the Managed Devices list regardless of the outcome. If you utilize a protocol-based or a network range of IP address, the CSPC will only manage devices that successfully respond to the SNMP-GET request. The subsequent Collection job will complete the SNMP-GETBULK request which contains the pertinent chassis and component details that will populate your SNTC portal.
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07-28-2020 06:01 AM
There is also no need for TAC support if you wish to adjust the managed device list, you may upload approximately once per day without experiencing any processing delays. If there are numerous uploads in too short of a time they will be queued and only the latest upload data will be presented.
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07-28-2020 01:10 PM
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07-28-2020 02:52 PM
If the managed device list is current, the collection profile has been completed, and the upload job has been fully processed on the SNTC portal, then the only data visible on the portal should reflect the managed IPs and the child components found on your CSPC appliance.
@shaiknagulmeera77876 wrote:
Removed all managed devices data and collected data aswell.
Can you confirm, do you mean to say that the managed device list is now empty and the collection profiles have been removed?
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07-28-2020 11:57 PM - edited 07-28-2020 11:58 PM
Yes, I have removed managed devices list and also removed collection profiles as well. And after that again performed collect + upload process. But still I see old Data in SNTC portal
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07-29-2020 05:46 AM
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07-29-2020 06:15 AM
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07-29-2020 07:38 AM
Device Unreachable or Incorrect SNMP Credentials.]]></DiscoveryMessage>
When using the 'Manage by IP Address' option within the Discovery job, the device IP gets added to the Managed Devices list regardless of the outcome. If you utilize a protocol-based or a network range of IP address, the CSPC will only manage devices that successfully respond to the SNMP-GET request. The subsequent Collection job will complete the SNMP-GETBULK request which contains the pertinent chassis and component details that will populate your SNTC portal.
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07-29-2020 09:13 AM
Followed steps as suggested and now I see new data.
