Initial Appliance Setup Failure

[RonF]

I am trying to set up a Common Service Platform Collector 2.7.  I gave the .ova file to our VMware group to create a VM.  I connected to it via https://<IP_Address>:8001, created the admin password, logged in as "admin", and entered in the Timezone, NTP server, DNS server and Hostname information.  After a few minutes I got the following:

Appliance Configuration Summary

X Timezone configuration failed to execute

X NTP Server configuration failed to execute null

X DNS address configuration failed to execute,

X Hostname configuration failed

? Proxy server configuration was not provided

Press 'OK' to finish the setup or 'Cancel' to re-configure the setup.

The last time I did this I hit 'Cancel' a few times but was unable to get the configuration to process.  Once I hit "O.K." it proceeded and then I was unable to add the data in later.  Why is this doing this and how do I fix it?

[Jarrett Pomeroy]

Hello Ron,

Can you please let me know what CSPC Version you are using for your OVA? The issue you have described was an issue found on older versions of CSPC. However our latest OVA image 2.7.4 may not have the issue anymore. Can you please check and see if you're using 2.7.4?



The latest images can be found here https://www.cisco.com/c/en/us/support/cloud-systems-management/common-services-platform-collector-cspc/tsd-products-support-series-home.html



Thank you,

Jarrett

[RonF]

I am using CSPC-27-Sm-IRC.ova. I'll try the one you've just given me the link to.

[RonF]

The collector .ova file that I have been using was downloaded from https://software.cisco.com/download/release.html?mdfid=286312935&softwareid=286312958&release=2.7&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm , which was provided to me by Cisco.  Is that not correct?

[Jarrett Pomeroy · Accepted solution]

Hey Ron,



That URL is the older CPSC images (2.7 Base), however if you select the "Latest" folder you can see there is a later 2.7.4 OVA available now as well.

Thank you,

Jarrett

[RonF]

That worked!  I now have the collector up and running and registered to the portal.  On to getting discovery defined and started.

[Jarrett Pomeroy · Accepted solution]

Hey Ron,



That's great to hear! Thank you for the update!



Jarrett