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Issues granting CBR Access - Active Smartnet Contracts associated

DougHudson2922
Level 1
Level 1

We are trying to get granted CBR access into a customer's portal; we having a pending renewal and need to pull a custom inventory report.

 

We have active SmartNet support contracts; so we should be able to get granted CBR Access. The box is grayed  the customer tries to select the box to give CBRAdmin access.

 

Thanks in advance for all of your help!

 

Doug Hudson

Business Development Manager

1 Reply 1

Suchita Shewale
Cisco Employee
Cisco Employee

Hello Doug,

 

Can you send me the customer DA CCO Id, partner user details and contract# for further review?

 

Regards,

Suchita