Smart Net Total Care Portal and Collector Discussions

Hello All, I am assisting a customer with a Collector install and the previous DA has left the company. I need to assign a new individual to that role. I have all the pertinent information: customer name, CCO ID, and more if needed. Any help is appre...

Have a customer admin trying to add a user via CSAM and getting the error "the entered user ID is not found or not associated to your company".  I've already validated that this user is associated to their contracts via SAMT.  He tried using the CCOI...

Hello, I have a few questions regarding our smartnet portal. Right now, I have reports scheduled to run on a weekly basis, but only my manager receives the alerts via email.  Is there a way to add an additional email to receive these reports? The nex...

Freddie Mac has asked for access to the SNTC portal but I am not able to utilize any of the onboarding resources I've located so far because apparently Freddie has no contracts containing TS Advantage, Smart Assist or Asset Management. I have been to...

Myself and a customer have tried to get the CSAM tool to work multiple times today.  We can login, but cannot get any menu option to work.  Both tried the usual things of clearing cache and closing all browsers.  We tried Chrome, IE, and FireFox.  Is...

Hi, Is it possible to set up a new company DA please as I don't believe there is one currently set up for my organisation? Thanks.

We have an air-gapped environment, is there any specific recommended advice around performing software upgrades as we are unable to connect the CSPC to the update server.  E.g. can we manually download the update and apply it via the GUI?

We had some SAN issues, and now VolGroup-lv_root contains a file system with errors, check forced.I'm prompted to "Give root password for maintenance (or type Control-D to continue).None of the passwords I've stored for the device works, and Control-...

Can you advise me where I can find Report Preference options in the Portal?  They've always been under Application Settings but I don't have them available any longer.  I want to change my report viewing preferences but no longer have that option.

Hi All  Could anyone advise what the default CLI admin password expiry time is for a CSPC VM-ware deployment. We are asked to create it on the VM console during first boot up, but it does not specify when it will expire or need renewing.  Furthermore...

Have a customer still on version 2.6.  I'm a little confused about the steps to update shown in the guide. Upgrade a collector version lesser than CSPC 2.3.8, 2.4.x, 2.5.x, 2.6.x, or 2.6.x.xStep 1 Perform a new collector installation with either 2.8....