Hi, What is the process of how to open a case via technical support for SNTC. I've tried finding this out, but whenever I search under products which should follow this structure: Cloud and Systems Management -> Services -> Smart Care Services then f...
Hey everyone, I have a customer that set-up as a Trial Account initially on their CSP-C before they had a portal to tie the entitlement to it. Unfortunately, after they set-up the Trial Account, they've come to realize they had accidentally made an e...
I uploaded a csv file that included 42 wireless controllers yesterday. It is still in progress, over 24 hours. Could you help me to resolve it? Also, I'd like to know how I can avoid this issue in the future. I did:1. downloaded sample csv.2. filled ...
I post in complete frustration. I deployed a brand new 2.8 appliance and the thing does not work out of the box. Eevrytime i try to save something that has a recurring job, it is stuck at the "Saving" screen. worse of all, i cannot register updates....
Hello Team, I am trying to use "ACI Health Check" in Transactional Assessments through manual upload. It does not allow to upload configs in Json/XML format which was supported earlier. Only available uploaded formats are VSEM/Archieve/Show-tech wh...
I'm unable to discover 2 4507s with the CSPC collector ver. 2.8.1.4. I have numerous other devices running the identical snmp strings that are discovered fine. I ran a discovery using multiple protocols, still no luck. Product model WS-C4507R+E with...
Hi, My customer did the registration on the portal but there is a problem with the verification e-mail, he receive the e-mail but there is no link to confirm the registration, the only message that appears is: "MISSING MESSAGE BODY", even clicking on...
Hi, We have deployed the collector successfully and assigned an IP address. However, we are not able to access the URL. We have tried all troubleshooting steps from the troubleshooting guide, but no luck. Firewall is not blocking 8001 port ...
Hello, In my CSCP I see the SN of devices, but in the SNTC portal the SN is not showed. - I am use the CSCP version 2.8 - My setting to check duplicate SN is: Settings > Discovery Settings > Serial Number Duplicate Check = Yes26/5000 What could be th...
Hi Team, We have a collector where the following is happening ... the Collector (CSPC) performs the Discovery of the equipment, then collects the data from them and finally uploads without any problem ... the problem is reflected spec...
All 6 of my ASA's are showing this error (FAILED: SNAS validated data not available) in the portal. Has something changed in the tool logic that it cannot find the serial number of an ASA or is there a needed config change in the ASA to allow the Col...
Hi, Can you please guide me (including a link, or information) on what is covered and what is not, under the Smartnet SNTP and all the other Smartnet Total care services please. I would like to know if the above covers components included or purchas...
I have 3 CSPC collectors uploading data to SNTC. Three different names show up on the "Inventory and Segment" listing. My boss has decided he doesn't like the names and wants me to change them. How do I do this? Thanks!
Hi, I am having trouble installing CSPC server in Cloudstack VM env. I have followed the specs and requirement and build a VM with CSPC ISO image mounted as a CD. All the installation goes well until the server reboot and start extracting files and s...
