We got error “unable to get data from server for report: available updates” (see attached) when trying to update SW. Tried rebooting the collector and Disabling/Enabling CCO ID Server ConnectionDo we need to proceed with manual sw update via CLI as ...
Forum Posts
Resolved! Customers Cannot Create SNTC Portal.
Hey everyone,I have two customers that are having trouble with creating an SNTC Portal; they describe that even after going through the onboarding process they are not able to produce an SNTC Portal despite entering their contract #'s and also their ...
Hi TeamI have a customer who has requested information on deploying a CSPC within Azure, has anyone found themselves involved with a deployment like the above or know if it is possible? Kind regards
Hello All Attempting to upgrade all managed CSPC's from release 2.8.1.2 to 2.8.1.3. I am performing the CLI admin upgrade method by logging in as 'collectorlogin', su - 'admin' and then completing the commands to upgrade. I was able to download the u...
Resolved! Portal SNTC & CSAM Access
Hi, Created the registry of the SNTC portal ok, with contract and serial number. My customer is not able to access the CSAM tool for the first time to give me the CBRAdmin access. When click on the "Review Legal Agreement" signed the document ok, and...
I cannot delete an old entitlement from the portal. CSP0009020224 has been decommisioned for a while. I have updated our CSPC to the latest version but I am still receiving this error. I'm thinking it is due to this old entitlement. Has anyone el...
Hello All Please, can someone provide me with the latest list of ACL's that need to be configured on the Firewall to allow full functionality of the CSPC appliance? We were recently provided with the below list as Cisco documentation and Cisco TAC. ...
I am unable to access the SNTC portal, I keep getting redirected to the registration page. Our account administrator has granted me access to the SNTC.
Hi All, As subject mentioned above, i want to know is there any tool can lead me filter the product coverage type, based on country, I find out some country not having 24x7 thanks Noel
Resolved! CSPC 2.8.1.3 - Release Notes
Hello All Does anyone know where I can review the documentation and release notes for the new CSPC release 2.8.1.3? There is no documentation on the Cisco Webpage, as below.
Hey everyone, I have a strange issue where a customer, when trying to access the SNTC Portal, is being given the Cisco SmartAdvisor portal? I'm unsure of what this means, but we cannot access the SNTC Portal on this customer's account despite having ...
We want to set up a single Smart Net Total Care Portal for our whole company managed by our global network team.The problem is the parent company does not own any assets directly and hence has no Smart Net contracts. All the contracts are associated ...
Olá, Estou tentando realizar o upgrade do CSPC, para uma versão atual, venho seguindo um arquivo em pdf chamado CSPC Upgrade Guide, porém nessa etapa não está dando certo, oque poderia ser? ja tentei algumas alternativas, mas sem sucesso. Desde já ag...
Resolved! [TOTVS] CP-8845-K9=,CP-8845-W-K9= FALLOUT REASON: Input Processor:MAC convertion not found
Hi, The collect of CSPC for to devices CP-8845-K9 no can get the Serial Number by the MAC Address;I tried import the device list for SNTC, but was unsuccessful the upload; Could you help me with this case?Thank's
Hi, community. I hope you all are doing ver well today. The reason why I am writing you is because I am having issues creating the Delegated Admin. When I try to create this user, I have issues associating the contract services to my customer in orde...
