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Many Serial Numbers for devices not showing up in SNTC Portal

tguice
Level 1
Level 1

‎10-01-2020 10:03 AM

It used to work and these devices had SNs other information like the name is there. 

 

In the collector I'm using the default profiles and the devices say they are reachable.

 

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1 Reply 1

Justin Sprake
Cisco Employee
Cisco Employee

‎10-01-2020 11:25 AM

Can you provide additional details regarding your issue?

 

  • What types of devices are missing serial number data?
  • What is the PID of the concerned product?
  • Does the SNTC Portal show data in the Collected Serial Number column?
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