03-05-2018 06:50 AM - edited 03-12-2019 07:41 AM
Hi,
I'm a DA in my Company. When I try to grant myself the role Smart Net Total Care Administrator, I only see "No available roles to assign to users".
Please assist.
Solved! Go to Solution.
03-06-2018 06:18 AM
03-05-2018 06:53 AM
03-05-2018 07:13 AM
I go to cisco.com/go/sntc. Support - Community - Getting started with Smart Net Total Care. I do al the steps, and become the DA. I later register for Portal Access. I receive an email who instruct me to grant/deny roles by logging in to the Cisco Service Access Management Tool. I navigate to the tool, and see no pending requests.
When I attempt to grant myself the Smart Net Total Care Administrator, "no available role to assign to users" appears.
Please find attachements below.
03-05-2018 07:41 AM
Thanks for the details.
I was able to trace this to an issue with the original account registration. I have requested the issue to be fixed.
Please retry the role assignment steps one more time after a few hours and see if the options are available.
Regards.
03-06-2018 04:02 AM
03-06-2018 06:18 AM
03-06-2018 11:40 PM
Tahnk you. Working now!
04-20-2018 02:17 AM
Hello, I faced with same issue
Could you help me to resolve it?
04-20-2018 08:16 AM
Hi Alexander,
We ask that a new discussion is started to allow our experts visibility and for tracking purposes. Please post a new discussion and our experts can then assist you.
Cheers,
Cheri
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