12-04-2017 07:34 AM - edited 03-12-2019 07:35 AM
Hi,
I have noticed that since the upgrade to SNTC 4.0, both the receipt and content of and 'Alert Processing' & ‘Upload Processing’ report emails has become quite sporadic.
Issue with the receipt of the Alert Processing reports are quite noticeable, as on some occasions we are only getting notification for 3 out of 16 inventories.
Irregularities within the Upload Processing emails that have been noted are: several inventor uploads are not mentioned (but have been uploaded and are observed to have been processed), or that a specific inventory is stated as being received twice (in such cases the dates/times differ by about 48 hours)
To troubleshoot these issues I have removed and then re-enabled the notifications but no change was observed.
Regards,
Graham
12-04-2017 08:57 AM
Hello Graham,
Can you please confirm the frequency of notifications for both alert and upload processing?
Regards,
Suchita
12-05-2017 01:06 AM
Hello Suchita,
We conduct an upload for each of our 16 inventories on a weekly schedule, 14 on Friday and 2 on Sunday.
What we observe (this specific example from last weekend) is that is that just 9 email 'Alert Processing' notifications have been received for and two of them relate to the same inventory.
The single 'Upload Processing' email notification only listed 8 inventories, two of which are show twice (same inventory duplicate as noted above); for this 'duplicate' there really was only a single inventory upload.
Regards,
Graham
12-21-2017 12:36 PM
Hello Graham,
Apologies for the delayed response. We have uncovered some gaps in notification settings logic, here are bug IDs for tracking CSCvh24984 and CSCvg95866
Regards,
Suchita
01-04-2018 01:41 AM
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