Hello, My cisco ID is Marcelo.pereira and i am trying to access the client portal tce-rs. We have a valid SNTC contract with the client 94528845. But the portal of the client is Smart Care 4.0 and we need to update to SNTC contract based on the con...
Forum Posts
Hi,I see that the discovery, collection and loading is being done correctly, however the complete information is not seen in the portal. It is not showing serials, alerts, hostname among others.The same is causing that the alerts are not seen updated...
Hello, I was approved for access last Friday 4/3 but still get the "You do not currently have access to Smart Services Connection" page when trying to access. Thank you, cheintz
Resolved! Browser error in CSAM
Hi I am having a problem trying to give permissions to an external user to my client's company in CSAM. In the final step it shows me an error message:" An unexpected error occurred. You may use the browser Back button to re-try this transaction."I t...
We have deployed quite a few vEdge1000AC routers in the network.CSPC Collector (2.8) located the devices, but unable to pull OS Version # and S/N. Is there a way to configure CSPC to pull OS and S/N for these devices? Thank you in advance for your h...
Hello, Can someone help me with my customer. The director of IT wants to run SNTC collector, however, when he does it tells him that a user who is no longer with the company is the admin. He needs to have the old user removed and him added.
Hi,I see that the discovery, collection and loading is being done correctly, however the complete information is not seen in the portal. It is not showing serials, alerts, hostname among others.The same is causing that the alerts are not seen updated...
Hi Team, I've requested access to some of my customer SNTC portals all which have been approved since Thursday 2nd April. I currently only have access to one customer portal, but not the rest, can you please check this out and advise please?Thanks...
I am trying to set up the SNTC Portal for our company. When I go through the process to register our contract and assign a DA, it appears there is already one in there. This person does not work for our company. I am unsure how to add another DA or r...
Hello allI have registered two contracts and eligible serial numbers to the smart net portal, but I will always be forwarded to the registration page. Also in the "Cisco Service Access Management tool" no roles are display as described in the "reques...
Resolved! Internal Server error
Hello each time when we do a Run Upload profile, we have an issue called Internal Server Error.Could you please provide support?
INTERNAL SERVER ERROR in the Cisco Collector when I did upload in the cisco collector.
Hi Team, unable to access SNTC login,Accessing the portal after login redirects to the attached page, Could you please look into it and help with the issue.
Resolved! Upload Automation
Hi guys, greetingsWe have a environment that have many colectors, and we need to automate the discovery and upload from all the machines at once by an centralized manner. Best Regards, Thanks on advance!
Hello, My certificate already expired so I am Installing a new one but having issues with collector registration. The error says that the certificate cannot be installed because customer name has changed. Any help will be appreciated.
