I am failing to login to a collector appliance and am following a procedure given by TAC support but in the early steps of the procedure it requires to unlock the GRUB password. in the document it says use the default GRUB password. Can anyone assist...
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I have installed Cisco Collection platform(CSPC) 2.8 and added all the devices into CSPC. After that i have created the Collection profile and then create upload profile, here the collection profile is showing blank.
Hello, When trying to register for SNTC after selecting the organization I receive the "Oops! Something went wrong..." I've cleared cache / cookies, tried different browsers just to see if it makes any difference but still no luck. Thanks!
Have been unable to gain access to the portal for last 2 hours. It shows me all accounts I have access to, but no data within any of them and showing this error.Welcome to Smart Net Total CareThanks for logging in, your account will be available wit...
Hello I'm not able to find any update on this but I'm just receiving the following error for the last 3 days. Smart Net Total Care 3x portal is currently unavailable. We are actively working to resolve the issue.We should be back online shortly. Mean...
I have this problem. Could you please help me?
I'm the DA and today's issue is I don't have access to the "Smart Net Total Care" Dashboard. That's the start page.Please shut Smart Net down. It's doesn't work. You are only giving your customers false hope that Cisco will fix it.
Hi, simple question; If I purchase hardware and associated Smartnet in the UK for a device being hosted in the US will the device be covered by Smartnet in the US (assuming the US address is detailed when ordering)? Thanks
Hi, I have a customer who is unable to grant access to internal users the Customer Administrator role even after associating users to the company, as well as granting the partner the status of CBR Admin despite being the partner on record. I have the...
Hi,The customer need to install the collector of SNTC, but the collector of version 2.8.1.6 have a centOS 6 and for policy of company, ins't permit to install centOS below of version 7. Exist some collector with centOS 7?How to resolve this problem?...
Unable to see new Vulnerability alerts in SNTC. the last CVE id I see is 2018. How to get new Vulnerability alerts for the devices.
Smart Net is broke. Nothing works: Imports don't work.login doesn't work.I'm the DA and my permissions have been revoked. I have wasted days on Smart Net. Way to go Crisco.
Hi Team, Is there any problem with Smart Net Total Care Registration process? I am getting the attached error since last 3 days. Thanks
Hi, as the title explains previous DA has left the company. Please provide assistance, I have the necessary information from the customer such as CCO, etc. Thank you! LZ
Good Day, Hope someone could please help? I'm trying to get access to SmartNet Total Care Portal but unable able to even though it says I have access... Any Ideas ?
