Smart Net Total Care - Account Setup in Progress

[Steve Morris]

I have just setup a SmartNet contract for our equipment and the portal says it is setting up and check back later. It is well over the 24 hours and I cannot no anything.

What should I do?

[Jarrett Pomeroy · Accepted solution]

Hello Steve,

I have verified that your account looks okay now, would you be able to please refresh the SNTC Portal and see if your access looks okay now?

Thank you,

Jarrett

[Steve Morris]

Thanks, Jarrett. It is all set up now.

If you could fix all my other problems I'd be very grateful - lol. It isn't easy being a newbie in the Land of Cisco!

[richwood]

I have this problem too, any chance you could have a look at my account too?

This is a new setup, and the portal is still showing:

"Thanks for logging in, your account will be available within 24 hours.
Check back later."

Thanks,

Richard

[Jarrett Pomeroy]

Hello Richard,

Can you please check now and see if you're able to view the SNTC Portal?

Thank you,

Jarrett

[richwood]

thanks, that's sorted now.

Just adding my collector...

[TODD BEERS]

It's been 4 days and mine still says account setup in progress. I've refreshed to no avail.

Cheers,

Beers

[CC Cisco]

Hello Todd,

We reviewed with the backend team, your access should be good now. Please give it a try.

Also, I suggest that you open a new thread. It makes it easier to follow up.

Cesar

[TODD BEERS]

Snd done. Grazie!

[Kenny]

Cesar,

I got the same problem.  Been 3 days now.  Can you help?

Thanks,

Kenny

[CC Cisco]

Hi Kenny,

Your account shows active now. Can you please verify.

In addition, I suggest that you make a new post next time as it's much easier to follow up that way.

Regards,

Cesar