Smart Net Total Care portal access inconsistent

[trapasso]

Hello,

Is anyone else having issues with the Smart Net Total Care portal, https://services.cisco.com/?  

When I log into the now I get an popup window with error "Server Error.  Try later".  I have been getting this for a few weeks now.  

When I click the ok button I get another popup window with error "You are not entitled to the report or data is not available."  My permissions have been checked and not changed from past permissions.  And occasionally the report will present itself.  But when I select a device in the report I get the following error:

"Request Entity Too Large The requested resource does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit."

I am not the only one at my organization, other coworkers have experienced the same errors.

Tried to open a TAC case but was directed here to post, not sure why we can't open a case for a Cisco Product with Cisco TAC?

Thanks.

[madhushr]

Hi,

We will surely assist you. Could you please try and access the portal using other browsers by clearing cache and also with incognito mode and confirm if you still face the same issue? Also, confirm if this issue is intermittent.

Also, share the below details to my Private Message:

Screenshot of the error

Contract number:

Serial number:

CCO ID:

Party ID:

Portal name:

Thanks and Regards,

Madhusha R