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SmartNet portal showing valid contract but devices under contract showing expired

usuee
Level 1
Level 1

Our contract was just renewed and under the contracts management site it shows the new expiring date of 6/30/21.  When I looked up a switch that is covered by that contract I found it under the expired.  

How long does it take for SmartNet to update a new contract?  This comes about because I needed to open a case on a switch, but was not getting anywhere.  

1 Accepted Solution

Accepted Solutions

I believe you may have multiple collectors, each with their own inventory, correct? Could you submit a new collection+upload so we can see if the inventory with the outdated contract statuses syncs up correctly now? The previous upload was fairly close to the contract renewal dates and this will help us determine if it is a sync issue or something else.

Thanks,

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