10-07-2019 06:37 AM
Hi everyone,
I have an issue where the customer is trying to Collect but they are being greeted with the error below.
In addition, they are also having an issue where they cannot update their Collector through the Software updater in the Collector itself as they are being given this output despite continually logging in with a fresh CCOID Login to the Server Connection. (The Server Connection login is confirmed to be successful at least.)
Any advice on how to proceed? Thank you!
Solved! Go to Solution.
10-07-2019 09:48 AM - edited 10-22-2019 02:49 PM
These are 2 different distinct problems :
FIRST PROBLEM: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg80140
Please request customer to connect to the user collectorlogin then su to root and execute the following commands
From root run the following commands in order: sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml service concsotgw restart
After the above commands run, try running an upload again and see if has same error message., if still not working send me the output of the commands below in Private
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
SECOND PROBLEM.
We are finding that there may be some global connectivity issues with the www.cisco.com servers which is required for the access. We still be investigating the problem but at present we do not have a root cause and/or solution
The priority bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360
If there is an upgrade available and it is necessary to upgrade , until it is resolved it must be done manually.
10-07-2019 09:48 AM - edited 10-22-2019 02:49 PM
These are 2 different distinct problems :
FIRST PROBLEM: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg80140
Please request customer to connect to the user collectorlogin then su to root and execute the following commands
From root run the following commands in order: sed -i ':a;N;$!ba;s/file/#file/1' /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/run.sh sed -i 's/nettools-upload.cisco.com/72.163.7.113/g' /opt/ConcsoTgw/tail-end-gateway-decoupled/conf/csof_config.xml service concsotgw restart
After the above commands run, try running an upload again and see if has same error message., if still not working send me the output of the commands below in Private
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/CONN_TEG_LOGS/tail-end-gateway.log
# openssl s_client -showcerts -connect concsoweb-prd.cisco.com:443
# tail -100 /opt/ConcsoTgw/tail-end-gateway-decoupled/bin/nohup.out
# wget https://72.163.7.113/HeadEndWebAppServlet/ --no-check-certificate
SECOND PROBLEM.
We are finding that there may be some global connectivity issues with the www.cisco.com servers which is required for the access. We still be investigating the problem but at present we do not have a root cause and/or solution
The priority bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvr54360
If there is an upgrade available and it is necessary to upgrade , until it is resolved it must be done manually.
10-09-2019 05:41 AM
10-09-2019 04:49 PM
This resolved our issue. Thank you!
12-06-2019 06:59 AM
i am having the same issue. Above did not resolve this.
12-06-2019 07:32 AM
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