09-10-2018 12:57 PM
Hi Guys, I´m trying to upgrade from 2.7.4.2 to 2.4.7.3 and is stucked on "initiated" state since last friday (72 hours). Is there any recommendations?
Thanks!
Solved! Go to Solution.
09-18-2018 06:41 AM
I´m posting the solution here.
Acces via CLI.
check update ( to get the last update name)
admin# check update
Patch versions
------------------------------------------------------
Version Number: sp-30.0.4-3-0-lnx64
Description: Collector patch to upgrade to CSPC 2.7.4.3
Required Versions: sp-30.0.4-0-0-lnx64
Optimal JeOS: jeos-30.0.4-3-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 168250017 bytes
Contents:
Component Name: Rules Pack
Version: 4.6
Description: 4.6
Component Name: CSPC Base
Version: 2.7.4.3
Description: CSPC 2.7.4.3
Installable: Yes
download [upgrade-name] (in this case the command was admin# download sp-30.0.4-3-0-lnx64)
show download (when you see that the upgrade has been already downlaod apply the patch)
admin# show download
Version : sp-30.0.4-2-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-2-0-lnx64-package.zip
Status : Downloaded
Start Time : Dec/30/50498 00:15:20
End Time : Jul/12/2018 18:37:04
Reason For Failure : -
Version : sp-30.0.4-3-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-3-0-lnx64-package.zip
Status : Downloaded
Start Time : Mar/14/50682 02:01:29
End Time : Sep/17/2018 18:13:07
apply [upgrade-name]
then you can usse show apply to check if it was installed correctly
admin# show apply
Version Number : sp-30.0.4-2-0-lnx64
Status : Applied
Start Time : Jul/12/2018 18:37:36
End Time : Jul/12/2018 19:05:53
Version Number : sp-30.0.4-3-0-lnx64
Status : Applied
Start Time : Sep/18/2018 10:14:59
End Time : -
09-10-2018 05:27 PM
Hi,
Are you upgrading using the LCM method or from the software tab on the webgui? Also have you tried restarting the collector and then restarting the upgrade?
Thanks and Best Regards,
09-11-2018 05:48 AM
HI deogil, I didn´t try restaring the collector, let me do it and reply you back with the result.
09-17-2018 06:56 AM
I´ve reload the box, but the upgrade is still in initate status.
09-17-2018 12:38 PM
Hi,
Do you happen to have cli or console access to the collector. It might be best to upgrade the collector via the LCM method.
Thanks and Best Regards,
09-18-2018 06:20 AM
after a lot of times runnning the download and apply, seems that this time it is applying the patch. Let you know the result.
Thanks!
admin# show apply
Version Number : sp-30.0.4-2-0-lnx64
Status : Applied
Start Time : Jul/12/2018 18:37:36
End Time : Jul/12/2018 19:05:53
Version Number : sp-30.0.4-3-0-lnx64
Status : Apply-in-progress
Start Time : Sep/18/2018 10:14:59
End Time : -
09-18-2018 06:41 AM
I´m posting the solution here.
Acces via CLI.
check update ( to get the last update name)
admin# check update
Patch versions
------------------------------------------------------
Version Number: sp-30.0.4-3-0-lnx64
Description: Collector patch to upgrade to CSPC 2.7.4.3
Required Versions: sp-30.0.4-0-0-lnx64
Optimal JeOS: jeos-30.0.4-3-lnx64
Reboot Needed: Yes
Restart Needed: Yes
Package Size: 168250017 bytes
Contents:
Component Name: Rules Pack
Version: 4.6
Description: 4.6
Component Name: CSPC Base
Version: 2.7.4.3
Description: CSPC 2.7.4.3
Installable: Yes
download [upgrade-name] (in this case the command was admin# download sp-30.0.4-3-0-lnx64)
show download (when you see that the upgrade has been already downlaod apply the patch)
admin# show download
Version : sp-30.0.4-2-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-2-0-lnx64-package.zip
Status : Downloaded
Start Time : Dec/30/50498 00:15:20
End Time : Jul/12/2018 18:37:04
Reason For Failure : -
Version : sp-30.0.4-3-0-lnx64
Download Location : /opt/LCM/tmp/sp-30.0.4-3-0-lnx64-package.zip
Status : Downloaded
Start Time : Mar/14/50682 02:01:29
End Time : Sep/17/2018 18:13:07
apply [upgrade-name]
then you can usse show apply to check if it was installed correctly
admin# show apply
Version Number : sp-30.0.4-2-0-lnx64
Status : Applied
Start Time : Jul/12/2018 18:37:36
End Time : Jul/12/2018 19:05:53
Version Number : sp-30.0.4-3-0-lnx64
Status : Applied
Start Time : Sep/18/2018 10:14:59
End Time : -
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