Cisco Touch 8

[sigmund]

Hi, we were moving our Cisco SX20 12 X Zoom from a location to another. once we started everything up again we lost the Touch 8 . Its not starting up. it turns on and stops at the White cisco logo. SX20 is running TC7.0

I am not able to factory reset the Touch 8 via " 10 sek on notice botton and 2 x mute.

Can anyone help ?

[Patrick Sparkman]

Have you tried to restore the SX20 and Touch 8 back to it's previous location, to see if that resolves the issue?  Is the Touch 8 directly paired or over LAN?

Probably going to need to contact TAC, so they can help reset the Touch 8 if you're not able to get it to boot.