04-30-2013 09:13 PM - edited 03-18-2019 01:02 AM
we have a vcsc and vcse in our environment, and have deployed some jabber video for users which register to our vcse.
when we call from a c90 endpoint (registered to vcsc) to jabber video on ipad (registered to vcse), some users did not get the video but some has no problem. Is it related to the internet / firewall issue on the jabber users? how can we prove that?
Also, when we hang up the call, it didn't seems to be really hangup ...the call is still holding... what will be the problem?
thanks.
04-30-2013 09:34 PM
Hi Melany,
There could be multiple issues for this problem.
Could you please share the below mentioned things with us :-
And as you said, there could be chances or the higher probabliity of Firewall issues as found in most scenarios.
For this you would have to pull the event logs from the VCS or the Debug Logs from the VCSc and attach it here, so that we can look at get back to you - What exactly is causing the issue.
Thanks,
Saurabh Gupta
04-30-2013 10:30 PM
Hi Saurabh,
Both vcsc and vcse versions is 7.2.1
It is a new installation.
I found in most of the cases, c90 call to ipad, no video shown on ipad, but when ipad call to c90, both sides have video.
If both ends are in LAN, there is no problem at all, so i wonder if it is firewall or internet issues at user end...
But it is hard to prove...
i will collect the logs and attached here.
thanks.
04-30-2013 10:33 PM
Hi Melany, I would advice you to open a TAC SR and attach both VCS-C and VCS-E diagnostic debug logs for further assistance.
BR, Mahesh Adithiyha
04-30-2013 10:35 PM
i found that when there is no video shown in the call, from the call history, ths status is "
481 Call/Transaction Does Not Exist"....any idea?
04-30-2013 10:41 PM
Hi Melany,
Prior opening TAC case, please test below calls:
1. Calls within VCS-C registered devices working fine ?
2. Calls within VCS-E registered devices working fine ?
3. Calls from IPad registered to VCS-E to C90- registered to VCS-C are woring fine ? Ipad --> C90
4. Calls from C90- registered to VCS-C to IPad registered to VCS-E are working fine ? C90 --> IPad
For case 3 & 4, collect the network debug logs and then raise a SR.
Regards
Sumeet Rakesh
04-30-2013 11:07 PM
hi summet,
1-3 works fine, 4 some users works while some didn't...
i will raise a SR...thank you all.
05-01-2013 01:25 AM
Hi Melany,
In such cases where there is no media, the issue is related to NAT(most of the times)
These users are internet users and will be behind NAT (using home router etc). Have you eneabled ICE/TURN on VCS expressway.
ICE/TURN will help you to fix the issue if it is related to NAT.
Regards,
Sagar
05-01-2013 01:48 AM
Don't forget to provision ICE as well as turning it on on the VCS-E.
/jens
05-01-2013 02:39 AM
Hi Sagar and Jens,
Is it just configured on for VCS Configuration > Expressway > TURN > TURN services?
I just turned it on but still the same..
I checked in Status > TURN relays...there is nothing there, is it normal or i missed anything?
05-01-2013 02:58 AM
i just did some tests and it quite weird....
i added the option key for TMSPE and it looks fine now (with TURN is off)....
it seems not related....anyone has this experience?
05-01-2013 03:04 AM
Hi Melany,
You need to enable the ICE on Jabber template from TMS. You also need to setup following
Let me know if you have any queries.
Regards,
Sagar
05-01-2013 04:45 AM
Hi Sagar,
after i configured in the tms jabber template, when I checked in Status > TURN relays...there is nothing there...
is there anything i have missed?
thanks.
05-01-2013 05:10 AM
Hi Melany,
- Login to expressway
- Navigate to VCS configuration>Expressway>TURN
- Enable the TURN
- Click on "Click to configure TURN client credentails" or something like that, i dont exactly remember however you will hyperlink in the same page.
Here realm/username and password should be same as what you have configured in jabber template parameter TurnAuthUSername and TurnAuthPassword
-Regards,
Sagar
05-01-2013 07:03 AM
thanks Sagar...seems it works, the TURN relays only shows whenever there is active call using it, right?
besides, i have the hangup issue.... when i press end call in my jabber client, the call only end in the jabber client side, but in the c90, the call is still holding....do you know why?
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