Unable to unmute as moderator when the mic is muted from the room

[FlavioLacono7485]

Hello everyone,
I am having issues as moderator to unmute all the mics when are muted from the room.
If I unmute from the Cisco Web Interface, everything works fine. However when I try to unmute using BlueJeans as moderator I am not able to enable it when from the room the mic is set mute. Is there any feature that I can enable from the settings having full control to unmute/mute and let also the participants do the same?
Thanks in advance

[Jonathan Schulenberg · Accepted solution]

This sounds like a question for BlueJeans. I believe iX media is capable of this but every Cisco document I have read has recommended against enabling it on public/external B2B external trunks due to compatibility and security concerns. Even with Webex it requires a fully end-to-end encrypted call for it to be permitted.
https://help.webex.com/en-us/qbe7udb/Improve-the-Cloud-and-Premises-Meeting-Experience-with-ActiveControl
https://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/solutions/optconf/config-guide/ActiveControlDeploymentGuideR3.pdf