Announcement or IVR on just Call Manager

[huseyin]

Hello everyone,

I want to set up an IVR or announcement system on Call Manager.
My goal is; that when an internal or external number is called, an announcement should be heard beforehand.
After the announcement, the number should ring within 2~3 seconds.

Call Number (Ex; 5999) --> Announcement --> Dial Number (5999)

Is it possible to do this only on Call Manager?

Regards

[Nithin Eluvathingal]

You need to send the call to Unity and then to the extensions you need. However, if you use the same number, it can cause a loop. Unity can play whatever message you need to play.

[huseyin]

Hi Nithin, Thanks for the answer. But I need a simple solution. Also, We don't have any voicemail or the same applications. We just want do that; I am calling a directory number; I need to hear an announcement before ringing. After the announcement, the call must ring. 

[Roger Kallberg · Accepted solution]

Maybe something like this could work for you? https://community.cisco.com/t5/unified-communications-infrastructure/cucm-11-0-hunt-pilot-queue-custom-initial-announcement-not/td-p/4008782

[huseyin]

Hello Roger, Your suggestion worked. It worked except 1~2 things. I tried it on CUCM v14 unrestriction. There was no announcement in this version. But it was successful in the CUCM v15 restriction version. I don't have any idea Why. Also, They want an exceptional WAV format. Regards.

[Maren Mahoney]

The WAV file format is specific, but not particularly special. If you need to convert an audio file to a format that can be used for CUCM or CUC, go to https://g711.org and convert your file to the "Standard Definition 16-bit WAV (8Khz, Mono, 16-Bit PCM)" format. This can take pretty much any audio file and convert it to a usable format.

Maren

[huseyin]

Hello Maren; Thanks for your recommendation. I have used the NCH tools for many years.  Especially, the Switch Sound File Converter is very fine. I will try g711.org. Thanks a lot.

[Nithin Eluvathingal]

In that case, you need to go with the option that @Roger Kallberg  mentioned. You need to use the Hunt Group feature for this. This would be the most  simple solution that plays a message instead of the ringtone for you.