Ask Me Anything- CUCM Troubleshooting: Best Practices for Reading Trace Files

[Cisco Moderador]

This topic is a chance to discuss more about how to read Cisco Unified Communications trace files. In this session, Cisco Designated VIP Maren Mahoney will answer questions about how to examine, locate and extract information from CUCM trace files. While most questions about trace files are about call setup and troubleshooting, questions about other trace files (DirSync, ILS, CTI Manager, etc.) are welcome and encouraged.

In addition, Maren will provide the best tips and tricks to help you understand and fix different issues such as: what trace fill to poll, how to add router/CUBE debugs to a trace file for telephony troubleshooting and how to follow a single call through multiple trace files. As well as the recommended tools for parsing a trace file.

To participate in this event, please use the button below to ask your questions

Ask questions from Monday 7th to Friday 19th of October, 2019

Featured expert

Maren Mahoney has been in the information system industry for more than 25 years with roles in employee development, technical support & helpdesk administration, network administration, management and engineering, networking courseware development and instruction. She is a Senior Technical Instructor at Sunset Learning Institute and teaches a range of technologies but specializes in Unified Communications. Before joining Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. Maren is an official Cisco Certified Systems Instructor (CCSI). She holds a bachelor’s degree in Mathematics and Russian studies and plans one day to gain a Master’s Degree in Mathematics. Maren holds different certifications in Routing, Switching, Data Center and a CCIE in Collaboration (#50569).

Maren was recognized as a Cisco Designated VIP in 2019 for her contributions to the Cisco Community in the IP Telephony category.

Maren might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video Community

Find further events on https://community.cisco.com/t5/custom/page/page-id/Events?categoryId=technology-support

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[Maren Mahoney]

Hi, NetGhost!

This discussion thread was for best practices for reading trace files, and the event is now over.

I encourage you to post your question in the Telepresence and Video Infrastructure discussion thread here:

https://community.cisco.com/t5/telepresence-and-video/bd-p/discussions-telepresence-video-infra 

You will probably be asked to provide more details such as what the units are registered to (CUCM or VCS), their interconnectivity (same site, different sites, CUBE or Firewall in the path), and the conferencing hardware involved.

I'll look for your post over there. Good luck!

Maren

[Souley Diaby]

Good morning Maren,

i am in the process of upgrading my UCCX version 10.6 to 12.0

Can i start the upgrade with the backup and then follow with the primary ?

Do i need to migrate the license or it is done automatically during the upgrade ?

Thank you,

Suley

[Maren Mahoney]

Souley,

This discussion thread was for best practices for reading trace files, and the event is now over.

I encourage you to post your question in the Contact Center Community thread here:

https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center 

Be sure to read the upgrade documentation, as it is the most reliable information for your situation.

Maren

[Hilda Arteaga]

Hi @Maren Mahoney  thanks for sharing your knowledge on this event and for helping to point out people in the right direction.

We look forward for an upcoming session, collaborating with a Cisco VIP and expert like you is incredible