Call Accounting/Billing Software

[Asad Raza]

Hello all,

A client of ours wants to keep a track of their call usage and track the various types of calls per user. They would like to calculate their bill based on the different country/area codes that are dialed out from each extension. So far I have been able to get all the information from the CDR reports however, I cannot seem to assign different costs per codes. Is there something I'm missing, or does CUCM does not provide this facility? If not, can someone recommend a basic call accounting software that can integrate with their CUCM 8.6 and provide this type of billing information? Thanks in advance!

Regards,

Asad

[Jonathan Schulenberg]

CAR doesn't provide that. It's intended to be a basic auditing UI, not a call accounting product.

There are lots of options on this front. The Cisco Solutions Catalog would have the complete listing. The two that I can list off hand are ISI and Veramark.

Please remember to rate helpful responses and identify helpful or correct answers.

[Christian Bongiovanni]

Imagicle provides the official Cisco Call Accounting tool, Billy Blues'4, available on Cisco GPL: http://cisco.imagicle.com

It is available in the Solutions+ Application Suite including also an IP Fax Server and XML enhanced directories.

You can download the trial, guides and presentations.

It is also listed in the Solution Catalog and can be purchased directly from Cisco.

Please let us know if you need more help.

Regards.

Christian Bongiovanni

coCEO and CTO

Imagicle SPA

[Jonathan Schulenberg]

The word "official" is overstating it a bit. Imagicale's product is part of SolutionsPlus if it appears on the GPL, nothing more.

[Christian Bongiovanni]

One more thing.

Let me add that Imagicle Billy Blue's 4 is also officially eligible for the new SIP - Solutions Incentive Program starting from the end of October 2012.

So you could buy directly from your Cisco Channel at your Cisco Collaboration Discount + SIP, thus allowing you to obtain also extra discount on Imagicle accounting and on the other Cisco UC products ordered.

We're at your disposal for a live demo via Webex for you and your Customer at your convenience.

BR.

Chris

[Sergey Pitutin]

You may try Tariscope call accounting at http://www.tariscope.com/en/products/tariscope-34.html.

It supports all types of Cisco telephony equipment, including CUCM and CUCM Express for affordable price.

There is freely available trial version to try and free technical support available.

[grebac.2ring]

Asad,

And I will add one more, so you have enough to compare. Check out 2Ring CALL ACCOUNTING at www.2Ring.com/CA. 

It is a completely web-based system with a very very very flexibile reporting based on top of MS SQL Reporting Services. If interested, let us know and we can schedule a live demo..

Michal

[Bruno Rangel]

Hi Asad look into this thread, "VIP Endorsed" with excellent and complete answer!

Cheers
Bruno Rangel

"Se você quiser alguém em quem confiar, confie em si mesmo. Quem acredita sempre alcança"
Renato Russo

[Asad Raza]

This is some fantastic information. Now I'm going to go through each of these products with the client to see which solutions fits their needs and budget best. Thank you all for your help!

Regards,

Asad

[Mohamed Abdallah]

Hi Asad,

Have a look on CONNECT Call Management & Billing System

http://www.connectps.com/xml.htm

http://www.connectps.com/xml-callmgmtandbilling.htm

Regards

Mohamed

[ta.podlutski]

Hello,

we get the information from here ( https://marketplace.cisco.com/catalog/search?page=2&search%5Bindustry_category_ids%5D=158&search%5Border%5D=tier&search%5Bpage%5D=1&search%5Bper_page%5D=20&search%5Btechnology_category_ids%5D=) about solution Pega 7 Platform on Cisco UCS.

May you comment what billing software can integrate with Pega CPM that provides statistics from ip-telephony Cisco without CTI (3905 model)?

Thanks,