Cannot connect ip phone 8845 on CUCM BE6000

[Rowlands Price]

Dear Support, I recently installed BE6000 on virtual machine, I have the CUCM interface working fine.

My issue is that i cannot connect ip phone 8845 on CUCM

Can anybody help me what is the issue?

Regards

[Jitender Bhandari]

Hi,

Can you explain the issue in detail.

What error you are seeing what all have you checked etc.

JB

[Rowlands Price]

Hello JB, I don't have the error message, the phone still running on "Registering".

I don't know if i have the right license for the CUCM

below is the license i purchased from Cisco

955277813	R-CBE6K-K9	Cisco Business Edition 6000-Electronic SW Delivery-Top Level	1
955277874	BE6K-PAK	Cisco Business Edition 6000 - PAK - Single Fulfillment	1
955277882	LIC-CNDTR-PMP-K9	Conductor License for Base Encrypted Software Image	4
955277883	LIC-VTS-PMP-PAK	PAK for e-Delivery Virtual TS Lic	1
955277885	LIC-VMCNDTR-PMP-PK	PAK for virtual Conductor	1
955277893	LIC-TMS-PMP-PAK	TMS PAK for Configuration Use	1
955277909	CCX-11-NEW-STD-UWL	CCX 11.x NEW STANDARD for UWL	1
955277878	LIC-SW-EXP-K9	License Key Software Encrypted	2
955277881	LIC-EXP-E-PAK	Expressway Series, Expressway-E PAK	1
955277889	R-WBXMTSVR-UWL-K9	Webex Meetings Server 2.x Software Kit	1
955277870	JAB-ADR-RTU	Jabber for Android Right to Use	1
955277871	JAB-IPH-RTU	Jabber for iPhone Right to Use	1
955277890	JABBER-TABLET-RTU	Jabber for Tablet Right to Use	1
955277891	JABBER-DSK-K9-RTU	Jabber for Desktop Right to Use	1
955277869	LIC-TMS-APL-S80100	TMS Serial Number included with Base Software	1
955277865	JAB-IPH-CLNT-UWL	Jabber for iPhone CUWL Only	20
955277866	JAB-ADR-CLNT-UWL	Jabber for Android CUWL Only	15
955277872	LIC-EXP-GW	Enable GW Feature (H323-SIP)	2
955277873	LIC-EXP-E	Enable Expressway-E Feature Set	1
955277903	SW-EXP-8.X-K9	Software Image for Expressway with Encryption, Version X8	1
955277875	LIC-EXP-SERIES	Enable Expressway Series Feature Set	2
955277901	EXPWY-VE-C-K9	Cisco Expressway-C Server, Virtual Edition	1
955277876	LIC-EXP-TURN	Enable TURN Relay Option	1
955277877	LIC-EXP-AN	Enable Advanced Networking Option	1
955277902	EXPWY-VE-E-K9	Cisco Expressway-E Server, Virtual Edition	1
955277879	BE6K-UXL-START	BE6K Starter Pack - Single Fulfillment Enforcement	1
955277880	WBXMTSVR2-UWLUSRK9	WebEx Meetings Server 2.x Users	35
955277904	LIC-AES-VTS-PMP-K9	AES and HTTPS option for VTS	1
955277905	LIC-VTS-PMP-K9	Cisco VM TelePresence Server Release Key	1
955277884	LIC-CNDR-PMP-C2400	Conductor 2400 call sessions license	4
955277886	LIC-CNDTR-PMP-B30	Conductor license, support up to 30 bridges	4
955277887	LIC-CNDTR-PMP-CL	Conductor clustering support	4
955277888	SW-VTS-V4.X-PMP-K9	Software Image v4.X for Virtual TelePresence Server	1
955277863	FIRST-PRO	Select when first ordering or upgrading CUWL Pro licenses	1
955277867	JABBER-DESKTOP	Jabber for Desktop for PC and Mac	35
955277868	JABBER-TABLET	Jabber for iPad and Android Tablet	35
955277892	LIC-TMS-25-PMP	Cisco TMS - Additional 25 Direct Managed Systems	1
955277894	LIC-EXP-MSFT-PMP	Microsoft Interoperability Option	1
955277895	LIC-EXP-RMS-PMP	RMS Licensing included with PMP & SMP	8
955277896	LIC-TMS-EX25-PMP	TMS Exchange integration for 25 Systems	1
955277906	UCXN-11X-SCPORTS	BE6K - Unity Connection 11x - VM Speech Connect Ports	2
955277907	UCXN-11X-UWLPRO	BE6000 Unity Connection v11 CUWL Professional License	35
955277908	UCM-11X-UWLPRO	BE6000 UCM v11 CUWL Professional User License	35
955277910	SME-11-UWL	Session Manager 11.0 Auto-expanding user for licensing	7
955277897	SW-CDTR-4.X-PMP-K9	Cisco TelePresence Conductor base software image v4.x	1
955277898	SW-TMS-15.X-K9	TMS Base Software Image Version 15.X	1
955277864	BE6K-SW-11.0	Business Edition 6000 v11 export restricted software	1
955277899	LIC-TP-PMP-USER	1 XC PMP User License	35
955277900	BE6K-START-PRO35	BE6000 User License Starter Bundle with 35 UWL Pro Licenses	1

[TJ]

Hi,

- What's the CUCM version?
- Are you able to add/configure 8845 on your CUCM?
- A device pack may be required in CUCM to be able to add the phone.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html#CMDP_RF_C8E075E1_00

- If you have configured already, then please provide more details about the issue.

[Rowlands Price]

Hi,

- What's the CUCM version?

Version 11
- Are you able to add/configure 8845 on your CUCM?

Yes i able to add/configure ip phone 8845 on my cucm after installed device pack

- A device pack may be required in CUCM to be able to add the phone

Device pack was already applied (cmterm-devicepack11.0.1.23068-1.cop.sgn)

The ip phone can get ip address from dhcp and option 150 is configured and pointed to CUCM ip.

after adding the ip phone 8845 from CUCM, it's cannot appears on cucm

[Jaime Valencia]

If you installed the DevPack to add support for the phone model, did you install it in all the servers in the cluster and performed a cluster reboot after that??

What troubleshooting have you done so far?

[Rowlands Price]

Dear Jaime,

Before installing the DevPack, i couldn't see ip phone 8845 from phone list.

after installing the DevPack, the sip 8845 appeared on the list.

I installed the DevPack from Cucm OS Administration menu and after i rebooted the cluster.

didn't do any troubleshooting.

[Richard McLoughlin]

have you tried erasing ITL/CTL files on the phone itself just to be sure. They catch me out every time :-(

[Rowlands Price]

Hi Richard McLoughlin

Thanks for you reply,

The issue was solve, finally, it was a network issue,

The cucum and phones were are in differents vlans.

Solve the network issue and it worked fine

Thanks

[Richard McLoughlin]

Glad that you've finally managed to resolve it.

Richard