CER Emergency Responder to Red Sky Intrado ERL - Outbound Called number shows RedSky XXX-XXX-XXXX LD Number to EndUser

[johnwidby]

CER Emergency Responder to Red Sky Intrado ERL - Outbound Called number shows RedSky XXX-XXX-XXXX LD Number to EndUser

When an End-User picks up an IP Phone and calls 911 - The Phone shows it is calling 911 and then it shows it is calling a LongDistance Number example (XXX) XXX-XXXX

I know why it is doing this what I don't know is how to force it to always show 911

Here's why it is showing the LD Number - We are using Red Sky for our E911 implementation and within the Route-Pattern the "Called Party Transform Mask" is set to the RedSky's LD for 911 processing.
 When someone dials 911 - when it hits the Route-Pattern we are switching it to call RedSky and not 911 - This "Updates" the IP Phone to show the "new-called-number"

How do I get it to NOT Show - the Updated "Called Party Transform Mask" on the IP Phone making the 911 call.

The End user gets confussed when they dail 911 and then it shows 911 for a split second and then switches to the RedSky's LD number. The End Users usually hangs up at this point to try the 911 call again.

[Chris Deren]

Instead of doing the translation on the route patter do it on the route group within the route list.

[Ahmed Adeyemi]

Hello Chris,

      Can he also uncheck the redirect called number from the device as well?

[Chris Deren]

I don't think so as redirected number definition is:

Checking this check box will cause the number that was redirected to display upon call forward. 

But there is no forwarding here, just translation.

[johnwidby]

Thanks Guys for the very quick response !!!

I ran into a services parameter that I will try and see how it goes ;-)

"Always Display Original Dialed Number to true"

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-callmanager-version-42/99463-ccm-line-id.html

I'll post the results once I have them.

[johnwidby]

That did the trick - Now when a user calls 911 their IP Phone continues to say "Calling 911"

What I am not sure about yet - Is if this will affect SNR mobility, CFA, or traffic from/through Unity Connection.

I'll post those results once I have them

[BrianRoberson]

Did you ever find out if SNR or Unity was impacted by your change?  Same issue here.

[Mark VandeVere]

I implemented this last week, with unexpected results.

I'm running CUCM10.5.2SU6. Latest firmware on our phones.

On internal calls and external calls I now see the number as dialed (5551212 / 18885551212) with no name. This is true on all model phones except 78xx/88xx.

78xx/88xx phones the name is also missing, however the number displays as "dialednumber@ourCUCMhost" IE 18885551212@xyx-cucm03.

Has anyone else implemented this and seen this behavior? If so, how were you able to resolve it?