CISCO call manager upgrade via SFTP fails

[northcarehelpdesk]

I am trying to install/run pre upgrade check COP files using SFTP. It connects fine and lists the file, but the filenames are repeated twice and thus resulting in md5  hash value error:

Filenames are listed as below:

ciscocm.preUpgradeCheck-00032.cop.sha512ciscocm.preUpgradeCheck-00032.cop.sha512

see the same filename is twice as long. I tried to sftp to the sftp server using windows command line as well but the filenames appear shorter(normal). I even tried different sftp server instead of solarwinds but the results are same. Using SFTP via CUCM commandline has same issue. Anyone has faced this issue?

[Maren Mahoney]

Have you tried using standard FTP to see if the file can transfer to your server? Even if you don't continue with the installation/upgrade? That will tell you if the problem is with the file or with the SFTP server.

Maren

[northcarehelpdesk · Accepted solution]

I ended up installing openssh for windows using powershell which worked the best. I tried TitanFTP, solarwinds, which didn't work. Thanks all for help!

[Sumeet Raj]

Hello @northcarehelpdesk , Thank you for the sulution suggested.

Could you please elaborate this in more details (like what steps need to be performed) as we are also struggling with same issue.

Thanks in advance !!

[ahmed-hassan1110]

Hi there,

how did you install openssh for windows, kindly give me more details.

[hvDinoBot]

I had this happen to me. After trying Solarwinds SFTP. I ended up using freeftpd (SFTP Server) software on a computer that was not domain-joined. 

[RachelGomez161999]

Launch Finder > Invoke Go menu > Select Go to Folder… Search the Adobe Dreamweaver 2021 Prefs file and open it in any text editor. Find use sftp legacy algorithms from config file and set it to TRUE. Save and close the file.

Regards,

Rachel Gomez

[muhammadhaseeb18051998]

This issue might be related to the SFTP server or client you are using. To troubleshoot the problem, you can try the following steps:

1. Ensure that you are using the latest version of the SFTP client software. Check for any available updates and apply them if necessary.

2. Verify the configuration settings of your zombie catchers apk SFTP server. Make sure that it is correctly configured to handle file transfers without modifying the filenames.

3. If you are using SolarWinds SFTP server, check its configuration options and documentation for any settings that might affect filename handling or hashing. Ensure that you have configured it appropriately.

4. Test using a different SFTP client software to see if the issue persists. This will help determine if the problem is specific to the client you are currently using.

5. Contact the support team for the SFTP server software you are using. They might be able to provide guidance or offer a solution to resolve the issue.

6. Consider using alternative methods for transferring the files, such as SCP (Secure Copy Protocol) or FTP (File Transfer Protocol), to see if the problem persists across different protocols.

[Celso Silva]

Another option for OpenSSH (Windows Server 2019 or Windows 10) is to install and use Cisco PCD as SFTP server for Cisco UC applications.

[miguel-garcia1]

Currently facing the same issue, trying to update a device pack using solarwinds sftp, file is at the ftpserver, gives me an error stating the sftp file path entered is invalid. Going to see if i try another way.

Currently on 12.5 SU7

[Nithin Eluvathingal]

Since you are encountering path issues, try connecting to the SFTP with WinSCP. Identify the root folder and use the correct path accordingly. You might be using the wrong path.

[Roger Kallberg]

My recommendation would be that you use FTP for the upgrade instead, for these reasons.

• It doesn’t use encryption, so you have more options of what software to choose from. As an example we successfully use FileZilla server for this in our system landscape.
• The download speed is higher as there isn’t so much overhead for headers in the communication.
• You won’t have the issue(s) caused by differences in what encryption key types the two ends support.

[miguel-garcia1]

I end up deploying a new sftp server and worked.