05-01-2023 06:23 AM
Hello, i have set up a sip trunk cucm to unity connection, the css of the sip trunk and vm pilot is INTERNAL_CSS, this css contain INTERNAL_PATRITION, aftr that i have configure a Auto Attendant and after i call the auto attendant from100 and dial a internal number 101 they told me that this extension is not available only if i add the internal partition on the line of 101 however if i change the partition to none the call transfer wthout any problem,
any idea for that ? need your help
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05-01-2023 09:17 AM
The CUCM SIP Trunk is likely missing the Rerouting CSS. Look further down the page and ensure it is set in addition to the Incoming CSS. Transfers trigger a SIP REFER which is subject to the Rerouting CSS.
05-01-2023 08:47 AM - edited 05-01-2023 08:51 AM
what's happening bro. Can you tell us the call flow, PT, any cti route points, and CSS just for what it needs to do? Also run a route plan report for this AA (transfer rules). sounds like you have everything in the same PT/CSS. how unity is handling the call. 101 needs to be be reachable. Is it tied to a device? can you call 101 from any other device with a DN? If the none is selected this means the other DNs/CTI or whatever number those are is on some other partition. You can also run DNA: https://yourcucm/dna/ to look at the call flow.
05-01-2023 09:17 AM
The CUCM SIP Trunk is likely missing the Rerouting CSS. Look further down the page and ensure it is set in addition to the Incoming CSS. Transfers trigger a SIP REFER which is subject to the Rerouting CSS.
05-01-2023 01:38 PM
@Jonathan Schulenberg wrote:The CUCM SIP Trunk is likely missing the Rerouting CSS. Look further down the page and ensure it is set in addition to the Incoming CSS. Transfers trigger a SIP REFER which is subject to the Rerouting CSS.
@Jonathan Schulenberg wrote:The CUCM SIP Trunk is likely missing the Rerouting CSS. Look further down the page and ensure it is set in addition to the Incoming CSS. Transfers trigger a SIP REFER which is subject to the Rerouting CSS.
Thank you its work
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