12-13-2012 01:57 AM - edited 03-19-2019 06:01 AM
Hi Folks
I hear that in this version is enable the beep tone for the call waiting
What i mean
I have an active call in my extesnion,and then someone else in my company dial my extension
Then i want to enable the beep tone for the caller in ordr the caller to hear a beep tone which it will means that i am already in a call
Its like BLF but without any lamb is only an audio alert fro the caller
Is that possible with this version or are rumors??
Regards
12-13-2012 02:37 AM
Hi,
Please check it out in the below link,
Hope this helps,
Anand
Pls rate helpful posts !!
12-13-2012 02:57 AM
Hi
Thank you for the link
Do you know the name of this feature?
12-13-2012 03:10 AM
Hi chrysostomos,
I haven't heard of this feature for basic calls. However, you can do something like this for hunt group members:
Unified CM provides call queuing natively to users so that callers can be held in a queue until hunt members are available to answer them. Callers in a queue receive an initial greeting announcement followed by music on hold or tone on hold. If the caller remains in queue for a period of time, a secondary announcement is played at a configured interval until the call can be answered—or until the maximum wait timer expires.
HTH.
Regards,
Harmit.
12-13-2012 03:16 AM
Hi Harmit
I know this feature
The situation is that all the companies in cyprus and greece they want this feature very much
We have this feature in the mobile network and they want it also internally for cucm extensions
They want to dial one extension internally and if that extension is already in a call they want to hear a beep indicator tone which will mean that the extension is already on a call.
Other PBX have this feature as a basic feature
I dont understand why cisco didnt enable that in cucm
12-13-2012 03:53 AM
Hi chrysostomos,
I completely understand what you're saying. Unfortunately, AFAIK, that feature has not been ported to UCM 9.0. I did find the following enhancement defect which talks about the same:
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCdv71088
Description: When a ip phone receives a call from the PSTN through the fxo card and connects, if the telco sends a Call Waiting beep (inband) the Call Manager does not give the ip phone user the ability to answer the call. ip phone-------------2620 (fxo card)--------PSTN
Release Note: Symptom: Ip phone cannot answer call waiting beep sent by the telco Problem: Call Manager does not have the means to send the H245 message to the gateway to answer the Call Waiting call Workaround: Create a hunt group of FXO so the call always comes in on a new trunk and now use Call Waiting on the PSTN (use Call Manager call waiting).
HTH.
Regards,
Harmit.
12-13-2012 06:32 AM
There is no such feature, if the DN's maximum number of calls allows you to reach the phone, it will ring. Otherwise, you'll follow the CFB behavior.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
12-13-2012 06:57 AM
You can use my "selective busy ringback" for this. It can be acquired on the website present in my profile.
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