12-05-2022 07:20 AM
Hi there
One of my users would like to be able to change the order of her Hunt Group List on CUCM
I do not want to give her administrator access. Is their documentation /guidelines with a matrix to assist me with setting minimum amount of permissions that give her authorization to do this , please ?
Solved! Go to Solution.
12-06-2022 03:08 AM
Native Access Control Groups & Roles are only capable of granting read-only and write access to a particular page of CUCM Administration, e.g. Line Groups. You cannot restrict which objects the user is able to view/modify on that page; it’s all Line Groups or none.
Limiting the user to a specific Line Group would require a custom front-end that issued an AXL API to CUCM on the user’s behalf. Or a contact center product where supervisors are often expected to re-skill agents throughout the day.
12-05-2022 11:14 PM - edited 12-06-2022 04:19 AM
You need to check, which access control group is the most minimum to do that.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/admin/cucm_b_administration-guide-1251/cucm_b_administration-guide-1251_chapter_010.html#CUCM_RF_S39BBFBA_00
But there won't be a role to only do just that one single thing.
12-06-2022 03:08 AM
Native Access Control Groups & Roles are only capable of granting read-only and write access to a particular page of CUCM Administration, e.g. Line Groups. You cannot restrict which objects the user is able to view/modify on that page; it’s all Line Groups or none.
Limiting the user to a specific Line Group would require a custom front-end that issued an AXL API to CUCM on the user’s behalf. Or a contact center product where supervisors are often expected to re-skill agents throughout the day.
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