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CUCM call pickup

divas80
Level 1
Level 1

Hello,

we have a Cisco CUCM 11.5 server. We have a task from one of our users.

She wants that incoming call which comes to her manager to ring on both phones, her managers phone and her phone. Then she wants to take a call by pressing a button.

She has 3905 phone, how to make such config in CUCM?

 

How can we do that?

11 Replies 11

I would use Mobile Connect to set this up. Mobile Connect - Configuration 



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Another resource to look at Mobile Connect in CUC Manager 



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If you want to transfer all calls, you can do this from the phone itself using the CFALL softkey and then entering the mobile number.

‘Forward All’ can also be set by the admin from the phone page.

You can also set forward rules on the CUCM for when the line is busy for both internal and external calls. Additionally, you can set the timer for how long it should ring before forwarding if not answered.

If you want to transfer a call, you can do this by pressing the transfer button and dialing the number to which you would like to transfer the call.

From your post, I believe you are looking for an option where calls to your manager also ring on your mobile phone. This can be done using the Mobile Connect option, as mentioned by @Roger Kallberg , and that would be the best solution.



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Very sorry, I have update, the request changed a bit.

 

Sounds like a typical shared line to me. This is standard configuration in Communication Manager and isn’t anything special.



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The 3905 phone is a single-line phone. Considering this, you can keep both your manager and assistant on the same number as a shared line, as @Roger Kallberg mentioned. This way, both phones will ring.

However, if you want them to have separate numbers and need a phone with a button for the manager’s number on your phone, you will need to change the secretary’s phone to one that supports at least two lines. This way, you can assign the manager’s number as a second line on the secretary’s phone, allowing her to answer calls coming to the manager.

Another option is using Manager Assistant.



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Or he could create a call pickup group with the manager's line and the assistant's line, allowing the assistant to pick up calls ringing on the manager's line. 

You'd want to disable "Call Pickup Audio Alert" on the manager's phone so it doesn't get notified when the secretary gets a call.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/12_5_1/featureConfig/cucm_b_feature-configuration-guide-1251/cucm_b_feature-configuration-guide-1251_chapter_011011.html

(The link is to the 12.5 configuration guide, but it is the same as 11.5 for Call Pickup.)

Maren

divas80
Level 1
Level 1

Thanks for your answers. Is it possible to accomplish this specific configuration?. Say, call is coming to manager's phone, but he does not want to speak, pushs single button and call immediately transfers to assistant's phone? In case he is absent, call after two rings should be automatically transfered to assistant's phone.

Not from what I can think of. The last bit, ie "In case he is absent, call after two rings should be automatically transfered to assistant's phone." can be done by simply setting up call forward no answer and adopting the time to match two rings.



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When a call arrives, he cannot transfer it directly to the secretary’s number without answering  by pressing the speed dial button if configured. The available option to divert call without answering is iDivert, and it will divert the call to voicemail.

He can transfer the call another way: When a call arrives, he should answer it and then press the transfer button. If a speed dial is configured for the secretary, he can press that button; if not, he should dial the secretary’s phone number after pressing the transfer button. This will divert the call to the secretary’s phone.

 

When he is on leave, he can set call forward all from his phone by pressing the CFALL soft key. If a speed dial is configured for the secretary, press that button; if not, press the CFALL soft key and dial the secretary’s number. This way, all calls coming to his phone will be diverted to the secretary. Once he is back from leave, he can press the CFALL soft key again to cancel the call forward all.



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Is it possible to accomplish this specific configuration?. Say, call is coming to manager's phone, but he does not want to speak, pushs single button and call immediately transfers to assistant's phone?

Would the Manager Assistant feature work for you?

Feature Configuration Guide for CUCM 11.5 - Chapter: Manager Assistant 

Maren