CUCM voice recording

[nkariyawasam]

Hi,

In the Cisco Unified Communications Manager Features and Services Guide, Release 7.1(2) - Under  "Monitoring and Recording " section;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html#wp1050068

We can add SIP trink to point to a recording server. It also says that Nice and WItness has been tested. But as I know, the Cisco QM applicaiton can

also do the recording. Can't we user QM directly interfaced with CUCM for recording ?

Nk.

[Aaron Harrison]

Hi

Take a look at this thread: https://supportforums.cisco.com/message/3063172#3063172

At the moment, no it can't... but eventually it no doubt will. It looks like that feature will appear in Calabrio's 'own' releases first...

Aaron

Please rate helpful posts...

[skilambi]

Yes QM 8 now supports using the BIB within the phone for recording. This is with QM 8 express flavor. Attached are the slides from CQM 8  express

Srini

Sent from my iPhone

[nkariyawasam]

Hi Sirini,

Thanks for the answer..!

Nk.

[Nicolas Mansour]

Hi Sirini,

Is it possible to share the presentation? maybe it's available online?

Thanks in advance,

Nick

[skilambi]

See here

http://www.cisco.com/web/partners/downloads/partner/WWChannels/technology/ipc/downloads/Cisco_QM_8_0_for_Express_SE_Presentation_6.1.10.ppt

Thanks

Srini

[jsliwinski]

Good presentation.

Do 8800 an 9900 phones have BIB and can be recorded/monitored with BIB.

Thanks,

Jerzy

[skilambi]

Yep it does

Thanks

Srini