CUCM: where is the location naming info coming from?

[kardosabr]

Hi there,
on CM when we add an extension normally we put a descrption for the phone such as the person name or the department like "Lab results, Technic" ..etc, but on our intranet when we check phone directories shows the descrption that I put on the CM and location. 

here is the question where the location info come from?

[Nithin Eluvathingal]

Where did you get this directory out put. The screenshot your shared doesn't look like from  phone directories

[Ibrahim AlQumairi]

The question is that, from where you get that table?

[Maren Mahoney]

Depending on how that list is generated - what application is looking at what information in CUCM - the answer could vary.

But within CUCM calling information is generally influenced by three things:

1. Alerting Name: Used while calls are ringing on a target internal phone. This setting is associated with the DN and will be used for any call from this line regardless of which device the call is placed from.
2. Display (Caller ID): Used for connected party information internally, and also for all CallerID for calls to the PSTN (essentially any call that egresses CUCM). This setting is line-appearance-specific meaning that it can be different for each appearance of the DN on different phones.
3. Name, Telephone Number, Department, etc. information on the End User account associated with the phone/DN. For directories that reference the End User account information (such as the Directory button on a phone), the information associated with the End User that 'owns/controls' a phone and DN is used. By default Jabber also uses User Data Services (UDS) for name/number resolution meaning that it uses the End User account information in its directory.

So, take a look at the End User accounts for DNs in the list and see if the Department field is populating your directory.

Maren

[kardosabr]

Thank you all.