ā10-08-2023 04:17 AM
Hi there,
on CM when we add an extension normally we put a descrption for the phone such as the person name or the department like "Lab results, Technic" ..etc, but on our intranet when we check phone directories shows the descrption that I put on the CM and location.
here is the question where the location info come from?
ā10-08-2023 10:48 PM
Where did you get this directory out put. The screenshot your shared doesn't look like from phone directories
ā10-09-2023 05:04 AM
The question is that, from where you get that table?
ā10-09-2023 06:07 AM
Depending on how that list is generated - what application is looking at what information in CUCM - the answer could vary.
But within CUCM calling information is generally influenced by three things:
So, take a look at the End User accounts for DNs in the list and see if the Department field is populating your directory.
Maren
ā10-10-2023 06:55 AM
Thank you all.
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