CUPC 8 won't start

[DOUG DAVIDSON]

I have a user that is not able to use CUPC. When you run it, the splash screen comes up and after a few minutes it just disappears. I am attaching the uc-client.log file to see if someone can make sense of the problem. It also does this for any user on that machine.

Thanks,

Doug

[testeven]

Hi!

Can you try with CUPC 7.1 and see if it works? Check if you have any AV softwre enabled, if you do,
disable it and try again.

HTH!

Regards,
Tere.

[DOUG DAVIDSON]

7.1 works, but 8.x does not. I have tried all three releases of 8.x and the all exhibit the same behavior. I am also attaching the core log from the client. If someone could interpret it would be wonderful.

Thanks,

Doug

[Christos Georgiadis]

This is only one user affected? Out of how many ?

This looks like a defect

Do you have these MS updates loaded ?

KB979909 & KB976769v2

If yes can you remove and re - test ?

Do you have AVG antivirus running ? There is a known issue with it and CUPC

I think it would be better to open an SR with TAC and provide a detailed problem report (this is not detailed)

You need to check the 'Enable detailed logging' in CUPC

Christos

[clileikis]

Are you running Windows 7 64 bit by chance?  I'm having the same issue.

[DOUG DAVIDSON]

Actually, no this is Windows XP. I had a similar problem with Vista and it was a video driver issue. I updated the video driver and it corrected that problem.

Doug

[nshaffer79]

I also have 2 users that experience the same thing. I am using Windows XP SP3. We do not have the above mentioned MS patches installed. We are using Symantec Endpoint Protection v11.0 for A/V. At first the error logs were leaning us towards it being a JAVA issue, but we updated her to the latest version and the issue still serfaces.

[rtrefz]

I just opened a ticket for this issue with Cisco, and they confirmed it is an issue with 2 Microsoft .net updates. Here is the text from the email:

From our webex, it appeared that you were running into issue with

Microsoft Updates to .Net Framework, KB980773 & KB976769v2, causing

issue with the CUPS client coming up since it relies on the .Net

Framework.

Options are to uninstall the updates or as we did, do the following:

XP SP3

1) Open up a command prompt and ping "" (Should show a delay of roughly

40 seconds)

2) Go to Start - Run - and type "ncpa.cpl"

3) The network connections should be displayed

4) In the Toolbar there should be an "Advanced" Menu

5) Go to Dial-up Preferences

6) Under the section "Enable autodial by location" untick every item

7) Carry out a ping "" and ensure there is no delay