06-20-2024 02:57 AM
I have this number 4555,,,6668888 configured as a speed dial on an extension line "2008" in CUCM 11.x.
I want the speed dial number "4555,,,6668888" to be auto dialed without any manual intervention whenever someone calls 2008.
How can I achieve this?
06-24-2024 12:55 AM - edited 06-24-2024 12:57 AM
Hi @Roger Kallberg @Jonny Bacoz @Maren Mahoney @Jonathan Schulenberg ,
As a work around, is it possible through any sort of scripting in Call manager to auto trigger a call to a speed dial entry as soon as the call arrives on a Cisco phone line/extension?
The reason to ask for this work around is that as of now, Cisco only allows Pauses on Speed Dial and not on Route/Translation Patterns, which is disappointing to be fair.
Can we please get these answers from development?
Best Regards,
Jawad
06-24-2024 02:34 AM - edited 06-24-2024 03:27 PM
You would need a CTI application performing 3rd-party call control over the endpoint. This is not a simple undertaking. A CCX IVR script can also outpulse DTMF digits on a consult transfer.
As for the roadmap question for development: you’ll need to work with your Cisco account team to run a question up to the BU. I wouldn't hold your breath on this though. Getting an individual enhancement prioritized over the thousands of other requests tends to require significant customer demand or a very compelling business case.
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