MeetingPlace Express 2.1.1.2 Dial Out was not Successful

ERNESTO_VE · ‎01-27-2012

I'm configuring a MeetingPlace Express v.2.1.1.2 and I can't make the MPX do the call to the guests of a meeting.

I make the configuration test in: Services > Logs > Verify Configuration > Call configuration verification and show the following error:

==============================================================

Call-Config Report

Summary

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WARNING:The H.323 ID should match the host name

Valid E.164 Address has been configured

H.323 gateway has been configured

Error: Dial Out was not Successful

Call-Config Report Details

H.323 Details

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H.323 enabled : YES

E.164 address : 196

H.323 ID : mpxadmin

H.323 gateway 1 : 010.145.002.030

SIP enabled : YES

DialOut Session Summary

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VUI Configuration: 250 Sessions, 250 Confs

*** VUI INTERNAL STATUS UTILITY ***

DebugMenu:

1) Quick Status of all Ports 4) Make Test Call

2) Verbose Status of Port Range 5) Show All Confs

3) Display complete Port Information 0) Quit

Enter the Command (0 -- 100) []: You entered 4.

Enter destination for your call: The Telephone Number is 196. Len is 3

Do you want specific ports? (t -- F): You entered f.

Placing Call .....Call was unsuccessful: Ring No Answer.

DebugMenu:

1) Quick Status of all Ports 4) Make Test Call

2) Verbose Status of Port Range 5) Show All Confs

3) Display complete Port Information 0) Quit

Enter the Command (0 -- 100) []: You entered 0.

==============================================================

That parameter could check?

Here I place information on the configuration of my network:

CUCM v.7.0 --> 10.145.2.10

Voice Gatweay --> 10.145.2.30

In CUCM > Device > Gateway --> Gateway: 10.145.2.20 | Description: Cisco MeetingPlace Express | Type: H.323 Gateway | IP: 10.145.2.20

Please expect your valuable help!

Thanks a lot!

ErnestoG

Aaron Harrison · ‎01-27-2012

Hi

Have you set a CallIing Search Space in the 'Inbound' section of the gateway configuration page in CCMAdmin? THis should be a CSS that includes anything you want to dial out to...

Aaron Harrison

Principal Engineer at Logicalis UK

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

ERNESTO_VE · ‎01-28-2012

Hi Aaron.

Yeah, in the 'Inbound' section of the gateway configuration page in CUCM is set a CSS with permissions to call internal, local, national and mobiles.

Thanks for your response.

Regards.

ErnestoG

yahsiel2004 · ‎01-28-2012

In Call Manager what is you Gateway name? Does it match whats configured in MeetingPlace Express?

Regards,

Yosh

HTH Regards, Yosh

Karthik Sivaram · ‎01-28-2012

hi Ernesto,

As the problem you are facing is a dial out issue on MPE, go

through the checklist mentioned below in order to confirm the configuration

is intact.

Here is the checklist :

1. Ensure that H323 GW is defined on CCM/CUCM.

Device > Gateway > find.

Look for a device name that equals either MPE's hostname, FQDN, or IP

Address.

2. Ensure that h323 Gateways are configured on MPE.

MPE Administration Center > System Configuration > Call Configuration > H323

Configuration

Ensure that h323 is enabled.

Ensure that you have entered your CCM's IPs in h323 Gateway 1, 2

3. Ensure that CCM's interface with MPE is up.

Ensure that MPE's IP Address is listed under the "IP Address" column.

Ensure that this IP Address is that of the FIRST NIC on MPE, not the second.

4. Verify that MPE has the CSS required to call the destination.

FIRST, FIND MPE's CSS:

When MPE places a call, the CSS in question is Device > Gateway > MPE-GW >

Inbound

THEN the relevant config is under Device > "Call Routing Information -

Inbound Calls" > Calling Search Space

SECOND, FIND DESTINATION PATTERN's PARTITION:

If the destination is an IP Phone within the CCM/CUCM Cluster, then the

relevant config is under Device > Phone > click on Directory Number in CCM.

If the destination is a PSTN endpoint/phone, then the relevant config is

under Device > Route Pattern.

5. Ensure that your user profile is set to allow outdials.

MPE Administration Center > User Configuration > User Profile Management >

Your User Profile > Can call out of meetings should be set to "Yes".

6. When you place a call from from the CLI, the system applies permissions

from the "Guest" User profile since mpxadmin or root are not Users within

the MPX application. To allow this to work, you need to verify two

settings:

MPE Administration Center > User Configuration > User Profile Management >

Guest > Can call out of meetings should be set to "Yes".

Ensure that the Guest profile is not in a "locked" state.

MPE Administration Center > System Configuration > Usage Configuration >

Allow Guest outdials should be set to "Yes".

Hope this helps!

Thanks,

Karthik

ERNESTO_VE · ‎01-29-2012

Hi Yosh & Karthik. Thanks for your responses.

In this item mencioned for you (Karthik):

Ensure that h323 Gateways are configured on MPE.

MPE Administration Center > System Configuration > Call Configuration > H323 Configuration

Ensure that h323 is enabled.

Ensure that you have entered your CCM's IPs in h323 Gateway 1, 2

I configure h.323 gateway as follows:

__________________________________________

H.323 enabled Yes

E.164 address 196

H.323 ID Cisco MeetingPlace Express

H.323 Number Type Abbreviated Number

Local H.323 port 1720

Use gatekeeper No

H.323 gateway 1 10.145.2.20

H.323 gateway 2 10.145.2.20

H.323 gateway 3 0.0.0.0

H.323 gateway 4 0.0.0.0

H.323 gateway 5 0.0.0.0

__________________________________________

I have a doubt, what H.323 Number Type should select?.

Before, had set up the gateways and 10.145.2.30 is my voice gateway, I change it to the IP address: 10.145.2.20 and now changed the format of the error. (Please see attachments)

In CUCM have this configuration: Device > Gateway:

__________________________________________

Device Name: 10.145.2.20

Description: Cisco MeetingPlace Express

Device Pool: dp-daxa

Calling Search Space: css-local-nat-cell (with access to call to Internals, Locals, Nationals and Mobiles)

Device Type: H.323 Gateway

Status: Unknown

IP Address: 10.145.2.20

__________________________________________

Thanks for all.

ErnestoG

Timothy Nelson · ‎02-15-2013

You also need to check your routelists to ensure you are pointing at the right CM from the MPE that your route list shows you registered with. Otherwise your calls will always fail. This only applies to a cluster design though.